TeamDynamix is excited to announce we have been recognized as a Customers’ Choice vendor for 2024 in the IT Service Management Platforms category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 112 verified end users of our product as of March 2024. Overall, TeamDynamix reviewers gave us a 4.7 out of 5, with 93% saying they would recommend our product.
Everyone here at TeamDynamix is particularly honored to receive this distinction since it comes from customers — the people we’re here to serve.
The Gartner Peer Insights Customers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Here are some comments from customers that contributed to this distinction:
“Overall comment: From start to finish the TeamDynamix experience was absolutely spectacular. We came to the table with an accelerated business need and a very short timeframe to complete a full setup of the TDX tool, and were provided with an immediate solution, including support to build and train our administrative team. All efforts were extended by the TeamDynamix team with great precision and in order, yielding a tool that was immediately usable for our needs. The engagement and support we received as customers was truly second to none. This is a great team, with an excellent build/launch strategy. HIGHLY recommend. ”
SVP, Director of Business Solutions | Banking | Read Full Review
“Overall comment: We’ve loved Team Dynamix for over a year and a half now. The user-friendly interface and customization options are a huge win for our IT team. The Project module has been a smooth addition. Excellent customer service and consultants round out the experience.”
Director of IT Application Systems | Manufacturing | Read Full Review
“What do you like most about the product or service? 1.) Value- low cost, easy to maintain, easy to use 2.) Implementation- the “readiness” training before starting implementation is a different concept when preparing to implement an ITSM solution, but by having new customers go through a “boot camp” to learn how the platform works before they start configuring it for their specific uses, helps the administrators and the project sponsors really understand how the platform will work with existing ITSM/ITIL processes in the organization. 3.) Ease of Administration- We went from having a dedicated highly technical FTE supporting our previous ITSM solution to having administration divided across several people, including our Service Desk Manager. Administration was easy- no coding required, easy-to-use form builders, and easy-to-use workflow builders. We configured and launched TeamDynamix in less than 3 months from when the contract was signed to go-live.
Director of Infrastructure & Operations | Healthcare & Biotech | Read Full Review
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the IT Service Management Platforms page on Gartner Peer Insights: https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/teamdynamix/product/teamdynamix-itsm.
To all of our customers who submitted reviews, thank you! Your feedback helps us create better products to fit your needs, and we look forward to earning the trust and confidence reflected in this distinction.
Download the full report here.
Gartner, Voice of the Customer for IT Service Management Platforms, By Peer Contributors, 30 May 2024
GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TeamDynamix.