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Products
TeamDynamix Icon Forward

ITIL Change Management 

Reduce IT drain
with change management.

Improve Processes and Customer Satisfaction

Poor change management can cause your ticket volume to skyrocket—take control with TeamDynamix. Within the tool incidents, problems, changes, service requests and projects are all linked—giving you better control and visibility as you build the foundation for true ITIL change management. Improve processes and customer satisfaction, and reduce your change-related ticket volume.​

ITIL Change Management Made Easy

The TeamDynamix ITSM platform incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visible. Change schedules and history can be easily viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single platform to organize and manage plans, execution and communication.

Change Management Workflow

All request for change (RFC) processes are supported with workflows to ensure your protocols are followed. Workflows can be used for routine and multi-level approval processes. Scheduled changes are monitored and an alert triggers when conflicts are detected between scheduled changes and associated configuration items, as well as maintenance and blackout windows to prevent untimely activities.

Change and Asset Management

Asset/CI management is fully integrated with ITSM change management. For example, you can tie assets/CIs to tickets, users and change requests. TeamDynamix supports all of your request for change (RFC) processes with the ability to simply create them and robust workflows to ensure that protocols are automated, logged and easily managed in a central location.

Tie RFCs and Projects Together

Tie deployment, support and change management tickets to your projects and project tasks. The TeamDynamix suite includes a full-featured project and portfolio management tool that supports the full project and portfolio lifecycle: project request intake, governance, scoring, resource management and demand management, using either simple or complex project portfolio methodologies.

ITSM Change Management

  • Open a request for change (RFC) against an incident/problem
  • Automated population of RFCs against ticket records
  • Classify an RFC as a project and apply a project template
  • Leverage the client portal for RFC voting
  • Document back-out procedures, installation and turnover
  • Apply simple or complex workflows
  • Leverage custom fields and dynamic content on forms
  • Automated scheduling tracking with notifications and alerts

It takes away this potential time drain. I know exactly where to look to find what I need.”

Jason Mohs

IT Manager

Walbec Group

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Get inspired – stellar service portals drive adoption and reduced ticket volume.

TeamDynamix awards & accolades.

G2 ITSM ranking Easiest to do business with - TeamDynamix
InfoTech Emotional Footprint
Gartner ITSM quadrant customer choice
InfoTech Quadrant
G2 IT Service Management Badge Top Software Ranking TeamDynamix Users Love Us Badge

Experience TeamDynamix Today

Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.