Did you know 76% of IT leaders leveraging traditional chatbots report user frustration? It doesn’t have to be this way. Stop frustrating your chatbot end users. Introducing TeamDynamix Conversational AI. Build custom bots from scratch or begin with a starter set of intents, prebuilt by TeamDynamix. Natural Language Processing (NLP) powered by Microsoft Azure AI Language is changing the accuracy of the intent interpretations.
TeamDynamix conversational AI leverages Microsoft Cognitive Services Conversational Language Understanding (CLU) to analyze incoming text in real time, extracting key information to match it with known intents. Once matched, the chatbot responds based on the associated KB article, specific response defined or action triggered by the flow. Response training helps you to refine interactions for optimal experiences.
Most conversational AI platforms require months of training, during which end-users get unhelpful answers. This creates a negative perception of the platform. With TeamDynamix, you benefit from white-glove implementation with experience over decades of interactions to help deliver meaningful value on day one.
Homegrown NLP engines can be costly to maintain and enhance, diverting resources from improving the conversational AI user experience. With TeamDynamix, you benefit from the embedded Microsoft Azure Cognitive Services Conversational Language Understanding (CLU) technology for faster time to value.
When a response is given the platform can ask if it was helpful. If the response is not helpful or accurate, it will load the failure into a queue for Human-in-the-loop (HITL) reinforcement training. Incorporate sentiment analysis to understand tone and intent. Import/export intents and manually load.
Help Desk Manager
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Natural Language Processing together with CLU – Cognitive Language Understanding is driving accuracy in matching.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
