Leverage a no-code integration hub to personalize conversations and automate the fulfillment of requests by interacting with enterprise systems via the chatbot. Use conversational AI built with enterprise integration and automation to gather the information and take action for requests like finding out PTO balances, requesting a leave of absence or getting a replacement monitor.
User personalization gives your chatbot a competitive advantage. With conversational AI from TeamDynamix, you can use grab-and-go connectors to gather relevant data from enterprise systems to personalize the chat experience. Traditional chatbots aren’t built the same way, they typically only search against a library of content. Because of this, they often fall flat.
Personalize conversations leveraging your back-end system data from HR, payroll, CRM and more. Link back to systems like Workday, HRIS, SAP or other applications and use this information along with forms to facilitate the conversation and automate processes. Leverage hundreds of grab-and-go connectors to systems such as Workday, Salesforce, DocuSign, Oracle, Slack, AWS, SAP, the AD and more.
Benefit from a fully integrated platform and dynamic forms to help facilitate conversations and pass data between the end-user and back-end systems. The end-user can request things like a day off, a leave of absence, a replacement monitor or a new laptop. You can even use the bot for onboarding assistance. Use dynamic forms to facilitate data exchange and leverage enterprise data to personalize the conversation.
There are times when chatting with a live agent is the ideal next step. In some cases, conversational AI does a great job answering questions and automating request fulfillment. Yet, there is always a need to have the ability to failover to a real person if needed. In TeamDynamix, the chatbot can simply be tasked with gathering information to then inform a live agent allowing for a better end-user experience.
Senior IT Technician
Healthcare and Biotech, Gartner Peer Insights
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