The Professional Services team offers process consulting and value-added services before, during and after implementation.
TeamDynamix is a SaaS Cloud solution offering service and project management, with integration and workflow, and conversational AI together on one platform. We are focused on relentless service to our customers. To deliver on this promise, we use our own in-house services team to tailor our solution to your needs. From initial scoping and process design to system configuration and training, we focus on aligning technology to support your strategic vision.
In addition to the activities related to the TeamDynamix software application, TeamDynamix Professional Services will also provide business process consulting before, during, and after implementation. These consulting services address business process issues centered around IT Service Management and Project Portfolio Management. Each consulting package can be tailored specifically to your organization’s needs.
Business Systems Manager
Government, Gartner Peer Insights
IT Service Management (ITSM) and ITIL® offer guidance about how to select, plan, transition, operate and improve IT services. These best practices can help IT organizations explain the services they offer and their value, as well as help IT professionals work together to maintain and improve service quality.
Our collection of industry-proven best practices built upon ITIL methodologies will help get your executive leadership team on the same page, identify and coach the client’s “Champions of Change,” and focus on important ITSM process initiatives.
As the single point of contact for your end-users, your Service Desk is a powerful tool in your arsenal. Therefore, when you leverage this tool appropriately, your Service Management department can best serve its end-users. We can show you the fundamentals of taking your Service Desk to the next level, making it a key component to your overall strategy in improving your organizational IT maturity.
The consultants showed us how we could improve our delivery of service even more by empowering service owners to make changes within the system.
Yancy Phillips
Team Director
Indiana State University
Process improvement can mean defining or improving internal processes that help ensure new work is complete or make existing work more effective and efficient. Our goal is to create a culture of continuous improvement within your organization. We take a lean approach to process improvement and aim to improve value for your users and customers while reducing waste. We can help you think through IT frameworks to identify what components will help you improve now.
Leveraging or vast experience supporting organizations at all maturity levels, we can help build or expand your PPM capabilities through tried-and-true methodologies and industry-recognized best practices.
TeamDynamix empowers your organization to gather ideas for new initiatives and other project work within our tool by applying any existing governance, scoring or approval processes to allow and encourage collaboration across your organization. Project requests identified as moving forward can then seamlessly convert to active projects and be managed entirely within the TeamDynamix solution.
Senior Information Systems Specialist
Banking, Gartner Peer Insights
Many organizations find that they cannot get their initiative to move forward because time limitations inhibit the ability to be strategic or grow their talent base. That’s why many look to outside experts to help instill best practices and drive high-impact projects.
TeamDynamix offers the ability to optimize your services by extending your team. By providing a dedicated resource to manage basic activities or enhance your service management output, we can help free up your time to dedicate to the most needed projects.
OUR SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
