Take the fight out of technology with a platform that works for everyone. From technicians to end-users to enterprise groups such as HR, Facilities and Legal teams will love the easy admin and enterprise automation.
IT teams struggle to break out of overwhelming demand, many are looking for ways to reduce resource drain. This is where IT leaders turn towards workflow, automation and AI. There are countless benefits such as reducing time spent on core processes like on/offboarding or automating action right from a chat. Regardless of the task, ease of use and efficacy are paramount.
To help facilitate these interactions, it is important that you offer a self-service portal that is easy to navigate, offers sophisticated search capabilities and incorporates custom forms and automation. From workflows to Conversational AI, self-service is now better than ever.
What makes a great self-service portal? There are many building blocks: design and structure, ability to search for content, integrated chat, the use of custom forms and it needs to take action. With a no-code platform, you can build out custom forms, fields, workflows and automations that truly put the power in the hands of your end-users.
You can put the power in the hands of those you serve with a stellar self-service portal and Conversational AI. You can put time back into your team’s day with automation. You can go beyond IT with enterprise service. And executive insights can be delivered with real-time data.
What if you could reduce 20-30% of ticket volume with self-service? What if you could automate the requests so that you never had to touch the ticket? From password resets to on-boarding, this is now a reality.
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
Stop spinning your wheels on mundane tasks that bog down your IT team. With enterprise automation, you can reduce ticket volume, expedite resolution and improve team productivity.
A true enterprise service management platform will be loved by technicians, end-users, admins, and departmental stakeholders. It will offer the insights needed by your C-suite and the cost containment that your CFO loves. By embracing no-code and automation, you can deploy tech that everyone loves.
Easy data integration and workflow building built for everyone.
Gartner Peer Insights
Customer Review
Technicians are looking to put time back in the day—so we help make this a reality. We can help you automate everything from ticket triage and clean-up to password resets, AD updates, software provisioning, on/offboarding and more. Let your techs put their time where it is of most value.
Automate manual tasks such as password resets.
Streamline requests for user and group permission updates.
Enhance workflow automation with enterprise integration.
Deploy a Stellar Portal
Crowdsource Your KB
Leverage Automation
Quickly deploy to HR, Marketing, Legal and Facilities when you have a no-code platform. For many, ESM is daunting because the fear is that the additional support required will just further drain the IT team. However, with no-code the various departments can easily self-administer their areas.
One of the more common mistakes is to take an ITSM platform and try to roll it out for ESM. It is critical that each department has an area to use with their own language, flow and KB content. Meeting with each group and making a plan is a good first step.
Be sure to custom tailor the platform for each department using custom forms and workflows.
Offer departmental dashboards to monitor usage and ensure broader adoption across teams.
CUSTOMER STORY
CUSTOMER STORY
Automating IT Service Management can help organizations increase customer satisfaction by enabling them to address customer inquiries efficiently and quickly. With automation, tedious tasks like opening tickets, assigning to the right technician or department, following up with customers and escalating cases can be automated and completed with greater accuracy and speed.
Fast easy access to information with integrated asset tracking is key.
Building out workflow for faster routing is critical.
Instead of waiting days for a customer inquiry to be responded to, an automated system could answer a question within minutes. Automated systems also provide more consistent results as customer inquiries are addressed using predefined steps instead of relying on manual labor. As a result, not only do customers receive faster resolutions but they also benefit from better quality service.
There is nothing quite so powerful as the voice of the customer which is why so many leverage the annual Gartner Voice of the Customer report for IT Service Management. A culmination of customer reviews over the past 18 months—this report offers a complete view of the ITSM marketplace.
When we bring tickets and projects together to a single view, we can better manage work and resources. CIOs can use a ‘single pane of glass’ to view everything from SLAs to resolution times to project risk. With a single view, managers can workload balance their teams and technicians can see everything in one place.
Ensure that ticket and project work is balanced across techs.
Get a clear view across all tickets and project outcomes.
With technology evolving at breakneck speed, IT leaders face the daunting task of managing multiple facets of their technology infrastructure efficiently and effectively. From IT Service Management (ITSM) to Project Portfolio Management (PPM), Enterprise Service Management (ESM) and automation, each component plays a crucial role in driving business success.
When these components come together, IT leaders can give end-users a more cohesive experience while offering technicians a more efficient way to work with everything in one view.
Technicians can see their projects and IT tickets in one space. This means it’s easier to communicate and ensure follow through.”
Alex Turek
IT Service Desk Manager
Festival Foods
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
