At TeamDynamix we are focused on relentlessly serving our customers and each other. Our world-class team is dedicated to delivering innovative solutions to common business challenges. At the interplay of people, process and technology—we look to synchronize the enterprise.
TeamDynamix powers a diverse customer community.
TeamDynamix is a high-growth SaaS company delivering award-winning solutions that are focused on helping to power the synchronized enterprise. The company has been recognized as a leader by Gartner, Info-Tech, G2, Capterra and many others.
TeamDynamix serves customers across more than 25 different industries including the public sector, healthcare, education, retail, financial services and manufacturing.
The company differentiates in the market with a fully integrated, no-code platform that is easy to use, own, and operate. This offers IT leaders rapid time to value, realizing operational efficiencies quickly.
Customer NPS scores are above market average; our white glove service approach allows us to walk side-by-side with our customers to ensure they are properly implemented and well supported.
We usually start in the IT department, working with the IT Service Management team, the IT PMO, and sometimes the CIO. Then we start to expand into other areas like HR, marketing and facilities where these groups can also benefit from a service and project management platform, or from integrating and automating systems across a full tech stack. Customers leverage the platform to automate everything from password resets to on/offboarding employees.
We empower our customers to reduce resource and budget drain by giving them a platform that is highly configurable and easy.
Our customers love that the platform is no-code which means that it can greatly reduce admin overhead. They also love that the product is highly configurable to meet unique needs and they love that we are always here to support them.
Doing the right thing just because it’s the right thing to do, no matter what. You can see us display this through our quarterly town hall meetings or straightforward business relationships.
When we make decisions, we make them critically and use facts and data to back up our moves. By being thoughtful in our approach and thinking critically we use all available information and combined intellect as a team to win.
Not just finding a person who can do the job, but finding the BEST person to do the job. Close isn’t good enough for us. We don’t give up or settle if the search takes longer than we’d like. We’ve been told our process is tough but we get Blue Chip players for our team. Our employees know that they can be counted on and can count on others in return.
All egos are checked at the door. We focus on treating every interaction with our customers, peers and employees as opportunists for growth and learning, always looking to learn something new.
We put ourselves in the shoes of our customer and focus on their best interests. As a team, we strive to work and better each other through employee-led skill swaps and collaborative working sessions.
We purposefully create opportunities to connect with each other through planned outings or impromptu lunches. We look to say YES to new ideas when it comes to appreciating and encouraging others.
In 2024 TeamDynamix introduced Conversational AI – a new way to chat. By combining enterprise integration and automation with chat, TeamDynamix has introduced a new, more powerful way to serve end-users. Instead of limiting chat to knowledge-based queries and paired questions/answers, IT teams can now leverage forms and automations with chat to take action.
When we combine enterprise service, chat, integration and automation, we can truly put the power in the hands of end-users.
The company started to grow faster, increasing customer usage of the solution, with most customers now using the solution in more than one department and many in 20+ groups.
Continued development was made to accommodate the emerging requirements. This included workflow and automation templates, more enterprise system connectors and usability enhancements to enable technicians to support more end-users, faster.
In 2020, TeamDynamix launched the Enterprise Data Integration and Automation platform, iPaaS. This solution would quickly gain traction as existing customers brought it on board to offer a new level of advanced workflow to their existing IT Service Management platforms.
iPaaS also gained traction as a stand-alone solution offering integrations to hundreds of enterprise systems and the ability to build workflows and automation on a no-code platform.
The company also crossed a new milestone, now serving 500 customers across a broad range of industries.
As the solution started to mature, and new customers came on board, additional functionality was added to service the growing needs of the market. This included the introduction of multi-site support, expanded dashboards and reporting, and integrations to a broad range of enterprise systems.
By 2014 the company was serving more than 100 customers and the solution was further developed, expanding from team collaboration and Project Portfolio Management to also encompass full life-cycle IT Service Management. With this, came additional functionality eventually expanding to service enterprise needs including those of HR, Marketing, Facilities, Legal and other groups.
TeamDynamix was founded in Columbus, Ohio in 2001. The original founders were focused on building technology that helped to enable the enterprise by offering better team collaboration, workflow and visibility.
The initial focus on relentless customer service remains today. We hire team members, develop software and deliver services that help make our customers more efficient.
At TeamDynamix we are focused on building a world-class team that can relentlessly serve our customers. We are enthusiastic, innovative and we believe that we can power our growth by ensuring that our employees have a place where they can thrive.
As we continue to experience rapid growth, we look for new ways to empower our teams to be their best selves—to look for opportunity, to ideate, to build and to ultimately deliver the best products and services possible to our customers.
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Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
