Efficiency is a hot topic in every industry right now. Considering the current economic and operational climate, it’s no surprise that CIOs and IT leaders are being asked to do the impossible: deliver faster, more seamless service while reducing IT spending and operating with leaner teams.
At the same time, the pressure around digital transformation continues to mount.
Efficiency isn’t just a goal; it’s a strategic imperative. To achieve this, many forward-thinking IT organizations are turning to no-code IT Service Management (ITSM) platforms that feature built-in automation, integration, and AI—all on one platform.
These platforms, like TeamDynamix, are changing the game for IT and empowering teams to break free from legacy constraints, streamline service delivery and scale without ballooning headcount or technical debt.
Traditional ITSM Tools Were Built for a Different Era
For years, many IT teams have struggled with legacy platforms that are rigid, resource-intensive, and difficult to maintain. Customizing workflows or integrating with other systems often requires specialized development resources, creating bottlenecks, delays and technical debt that slow progress and stifle innovation.
Meanwhile, business needs are evolving faster than ever. Supporting hybrid workforces, enabling digital self-service and responding to cross-departmental service demands require an ITSM platform that’s as agile as the organization it supports.
This is where no-code platforms shine.
Before TeamDynamix, Stockman Bank was using a large, code-heavy platform that ultimately drained resources and budgets due to the system’s complexity. As a result, even simple changes and integrations took several weeks and cost the company thousands of dollars.
“The learning curve for [the previous tool] was very steep,” Tyler Kings, end user infrastructure manager for Stockman Bank, said. “We didn’t have the time to really pick up all the nuances of it and really figure it out, so we ended up hiring consultants to help us administer the system. That made the cost of deploying anything new within the system staggering.”
While the previous ITSM system had a lot of features, building customized processes and workflows wasn’t easy. It required a lot of coding, which chewed up a lot of time and money.
“The cost of deploying any new workflow or automation was so high, even for basic processes,” Kings said.
As an example, Kings explained the company wanted to build a simple integration of its old IT Service Management platform with Microsoft Exchange so that it could monitor employees’ in-boxes for incoming service requests. This project alone would have taken several days, if not weeks, to complete and would have cost nearly $50,000 to implement.
Kings and his colleagues realized this model wasn’t sustainable. They wanted a service management platform they could administer themselves in-house, one that would allow them to make changes and build customized workflows in minutes rather than days.
“TeamDynamix checked all the boxes for us,” Kinds said.
As soon as Stockman Bank began implementing TeamDynamix, the IT staff immediately noticed a big difference. They were able to create customized forms and automated workflows easily, which allowed them to streamline the delivery of IT services without taking too much time or incurring additional expenses. The system was agile and flexible due to its efficient design.
“One of the first workflows we created was just a basic ordering system,” Kings said. “When users order new equipment, it’s now done through a single form on our service portal. They go through a series of check boxes, and based on what they select, the system automatically sends their request either to my endpoint specialist team or to the help desk.”
And the integration with Microsoft Exchange that was a $50,000 project under the old system? Kings’ team was able to accomplish that with TeamDynamix in a single afternoon.
No-Code Means Faster Time to Value
A no-code ITSM platform allows your team to configure workflows, forms and automations through visual drag-and-drop tools – no coding or scripting is required. That means you can roll out new services, update approval flows or adapt to new processes without submitting a dev request or waiting on a contractor.
For CIOs, this translates to:
- Agility to respond to shifting business needs
- Faster deployment and time-to-value
- Lower dependence on scarce technical talent
Perhaps most importantly, it decentralizes innovation and empowers service owners and analysts across the organization to improve their own workflows safely under IT governance.
According to Kings at Stockman Bank, TeamDynamix empowered so many efficiencies that department managers had had to recalibrate their expectations for how much work their employees could achieve.
“When we built out our change management workflows, there was a piece that our manager for changes wanted to tweak,” Kings recalled. “He asked if we could change that element by the end of the week. We had it fixed in just five minutes.”
Automation: Doing More with What You Have
Manual processes are one of the biggest drains on IT resources. From routing tickets to resetting passwords, these repetitive tasks eat up time and limit your team’s ability to focus on strategic initiatives.
By automating routine processes, IT leaders can:
- Reduce ticket volume and resolution times
- Ensure consistent handling of requests
- Free up staff for higher-value work
Whether it’s automating onboarding workflows, triggering multi-step approvals or routing incidents based on priority and skillset, automation enables IT to operate at scale without adding headcount.
Self Regional Healthcare uses TeamDynamix to automate key tasks associated with this onboarding process, ensuring a smooth transition. “A lot of IT time is spent just completing the tasks involved in setting up new user accounts. That’s definitely a good chunk of our day-to-day work,” Nikole Cabral, an IT analyst and project manager, said. “TeamDynamix has helped us automate many of those tasks.”
With it’s library of pre-built connectors, TeamDynamix users can create workflows for automating almost any service function to fit their needs.
“We are using a pre-built integration from TeamDynamix to add users to an Active Directory group, which takes the burden off of our service desk to add users manually,” Cabral explained. “This automation will alleviate 20 to 30 weekly tasks from hitting the help desk once it’s fully built out. We’re very excited about that.”
Increasing efficiency is critical for Self Regional’s IT team, which supports about 3,500 end-users with a team of 90 analysts.
“We usually onboard chunks of people at a time,” Cabral said. “We may have to onboard 40 end-users at once, for example.” By automating key aspects, TeamDynamix has simplified this process and saved a tremendous amount of time for IT staff.
Conversational AI: 24/7 Support Without Extra Staff
As ticket volume grows and expectations for rapid resolution rise, service desks are stretched thin. Conversational AI chatbots offer a way to scale support without burning out your team.
By combining AI-powered chat with your ITSM platform, you can:
- Guide users to self-service answers automatically
- Collect key information and create tickets or even take action via chat
- Deliver 24/7 support, even when your team is offline
Unlike standalone chatbot tools, TeamDynamix’s conversational AI chatbot enables true service automation, not just canned responses.
“Being able to integrate the bot with backend systems is very exciting,” Jason Pelletier, senior director of client services and technology for Bowdoin College, said. “With TeamDynamix, we have one platform for ITSM with a chat tool that can integrate with our enterprise systems, and then from there we can build automation – this is something we could never have done with our previous solution.”
“We are answering questions faster, with accurate personalized data,” Pelletier said of the Bowdoin chat experience. “When a customer has a question about their equipment, the chat is integrated back into our asset system so that it can give full details to the user.”
They are seeing similar success at the University of North Dakota (UND), where they are reducing response and resolution times with conversational AI chat.
Since implementing conversational AI, Logan Tong, user support specialist at UND, has created several use cases for the chatbot that deflect support requests from IT staff while providing better (and faster) service for students and employees.
“Currently, the bot is the fastest way to get a support ticket to us,” Tong explained. “It’s really amazing how fast it works. And because the bot is available 24-7, we’ve got assurance that users can get the help they need immediately whenever they might have questions.”
The Business Case for No-Code Efficiency
Efficiency isn’t just about working faster, it’s about working smarter, using the tools and technology that allow your team to scale, innovate, and deliver real value. When IT can move quickly and collaboratively, the entire organization benefits.
Here’s what a modern no-code ITSM platform enables:
- Faster time to value – Launch new services or changes in days, not months
- Lower total cost of ownership – Eliminate the need for custom development
- Improved employee experience – Deliver faster, more intuitive support
- Higher team productivity – Free up technical staff for strategic initiatives
- Greater agility – Adjust processes quickly as business needs evolve
For IT leaders looking to modernize operations, reduce friction and drive real organizational impact, now is the time to embrace no-code ITSM. Platforms like TeamDynamix are built for today’s environment—where speed, scalability and simplicity are essential.
If your current ITSM tool is slowing you down, consider what’s possible with a solution that puts control back in your hands and helps your team do more with less. To see how TeamDynamix stacks up against the market, check out the ITSM Vendor Rankings report from Info-Tech or request a demo today.