Streamlining Service Delivery with Enterprise Service Management (ESM)
As organizations continue to embrace digital transformation, the need for streamlined IT service delivery has become more critical than ever. Enterprise Service Management (ESM) is a powerful approach that can help businesses achieve this goal by optimizing their IT services, as well as services offered outside of IT, and ensuring seamless collaboration across all departments […]
The Rise of Digital Vanguards and Enterprise Service
As CIOs face pressure to deliver successful digital transformation projects despite budget constraints and growing demands from leader, a new role is emerging according to a new report from Gartner. Digital Vanguards, Gartner reports, are defined as a select group of CIOs and CxOs (Chief Experience Officer) who achieve significantly higher rates of success when […]
CIO Tips: Key Benefits of Codeless ITSM
When CIOs look at their 5-year tech plans, they are often challenged to migrate spending away from basic ‘keep the lights on’ investments toward more strategic and transformative endeavors. When looking at the IT budget, it is important to look at the actual tech costs as well as the administrative costs associated with supporting the […]
Work Better Together with a One-Platform Approach to Service Management
As businesses become increasingly reliant on technology to streamline their processes, it’s important for IT teams to have the right tools at their disposal to ensure that they can meet the needs of their organization. One of the ways to achieve this is by having IT Service Management (ITSM), Project Portfolio Management (PPM) and Integration […]
Achieving Digital Transformation with the Right ITSM Platform
Digital transformation is redefining the way modern companies operate, making them more agile, efficient and competitive. As businesses strive to meet the evolving needs of customers and stay ahead of the competition, there’s growing recognition of the importance of embracing and leveraging new digital technologies. However, modernizing legacy systems is often seen as a daunting […]
Software, IT Services Growth Expected to Boost IT Spend in 2025
In a new report from Gartner, worldwide IT spending is forecasted to grow by 9.3 percent in 2025, to $5.72 trillion, compared to spending in 2024. Spending on software and IT services is expected to drive this growth, along with spending on generative AI. “Current spending on generative AI (GenAI) has been predominantly from technology companies building […]
Streamline Your Business Operations with A Single Platform for Work Management
A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]
ITSM Reviews – Shopping for an IT Service Management Software Solution
If you’re shopping for IT Service Management (ITSM) software, you’ve likely checked out most, if not all, of the review platforms – from G2 to Gartner to SoftwareReviews, there’s no shortage of ITSM tool reviews and insights. And each review site has its own quadrant or ranking system – further adding to the confusion around which tool is best in […]
Advice for CIOs Navigating the Challenges of Digital Transformation
CIOs often face numerous challenges while undergoing digital transformation within their organizations. According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation refers to the integration of digital technology into all areas of a business or organization, resulting in fundamental […]
People, Processes, Technology the Keys to Digital Transformation Success in Financial Services
In a recent survey conducted by TeamDynamix in partnership with InformationWeek, 45 percent of financial services companies say they struggle with moderately low to very low ITSM maturity. In addition, 43 percent of those surveyed said their top challenge in ITSM is excessive manual processing or insufficient automation. In fact, 60 percent of respondents said […]