Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Daniel Lauricella
Senior Solutions Engineer
TeamDynamix
Speakers
Sandi Conrad
Principal Research Advisor
Info-Tech Research Group
ESM benefits for departments like HR, Marketing, Facilities, & more
The value of no-code technology for ESM
Empowering users to create customer workflows, forms & fields
Reducing IT team resource drain with automation
Gaining buy-in for true ESM deployment
Join us and see how you can equip your enterprise with actionable strategies to revolutionize your service delivery beyond IT and drive enterprise value in 2025.
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands? Join us for an insightful webinar where IDC explores the steps necessary to bridge the maturity gap in ITSM and how Enterprise Service Management (ESM) can become a game-changer for your organization’s service delivery. This session will provide a comprehensive look at the results of the latest IDC study sharing the challenges, solutions, and benefits of enhancing ITSM maturity.
The state of ITSM maturity and why only 33% have fully implemented an ITSM solution
The impact of the ITSM maturity gap on organizations
Overcoming common hurdles like admin overhead, manual processes & integration gaps
Efficiency and service quality gains with ITSM automation
The role of ESM and how it improves workflows across the organization
Leveraging AI and automation to reduce workloads and enhance service delivery
Don’t miss this opportunity to learn how to advance your ITSM maturity and stay ahead in the evolving digital landscape. Reserve your spot!
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
Leverage the power of no-code technology
Empower departments to design custom workflows, forms and fields
Launch an effective service portal
Use automation to minimize IT team resource drain
Secure buy-in for ESM deployment
Join us to see how a no-code ESM solution can transform service delivery and lay the foundation for long-term success across your organization.
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Whether it’s addressing PTO requests, processing name changes, or tracking recruiting activities, Enterprise Service Management (ESM) can empower your HR team with tailored tools to centralize service delivery, reduce manual efforts, and enhance the employee experience.
In this session, we’ll explore actionable strategies for leveraging ESM to automate repetitive tasks, optimize HR services, and deliver faster, more efficient support—learn best practices for implementing a low/no-code ESM solution tailored for HR teams.
Don’t miss this opportunity to see how you can Go Beyond IT and empower your HR team with the transformative potential of ESM!
Speakers
Bill Kleyman
Digital Solutions Strategist
As we look ahead to 2025, IT leaders are increasingly focused on extending IT Service Management (ITSM) across the enterprise to reduce resource drain and automate IT service operations. Enterprise Service Management (ESM) plays a crucial role in this transformation.
We’re thrilled to have digital solutions strategist Bill Kleyman joining us for this session. With over 15 years of experience in enterprise technology, Bill brings invaluable insights to the table.
In this session, we will explore the essential steps to building a future-ready ESM strategy using no-code platforms, empowering your organization to deploy solutions quickly and efficiently.
Be a part of the discussion and learn how you can build a scalable, effective ESM strategy and lead your organization to success in 2025.
Speakers
Doug Rupp
Lead IT Project Manager
Faith Regional Health Services
Emily Krohn
Director of IT
Faith Regional Health Services
In a recent market study conducted with InformationWeek, findings reveal that IT leaders are prioritizing ITSM modernization to reduce the strain on IT team resources. By unifying ITSM and PPM, these leaders can better allocate workloads across both tickets and projects, optimizing team efficiency. Key building blocks for modernizing IT services include adopting ITIL practices, increasing the use of automation, and enhancing reporting, dashboards, project intake, and governance to minimize resource drain. However, staffing and budget constraints remain key challenges, fueling the growing adoption of no-code platforms that integrate ITSM and PPM into a single solution.
Discover how no-code ITSM platforms are changing the IT Service Desk. From automating workflows to integrating systems across the enterprise, IT leaders are using no-code technology to accelerate process improvements and reduce the time spent on manual tasks. With a no-code platform, you can easily create workflows, forms, fields and even new applications for teams like HR and Facilities—without needing technical resources.
In this webinar, you’ll hear directly from Doug Rupp, Lead IT Project Manager, and Emily Krohn, Director of Information Technology, both from Faith Regional Health Services—one of the Top 20 Rural Community Hospitals nationwide.
Speakers
Jon Rike
CIO
City of Dayton
Lisa Faison
CIO
City of Goodyear
Join our webinar with IT leaders from the City of Dayton and City of Goodyear as they share their journeys in modernizing IT service desks. Learn how they overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools. Discover how they are expanding these solutions to HR and Procurement and other groups, to achieve higher efficiency and better employee satisfaction.
Key Takeaways:
Speakers
Sandi Conrad
Principal Advisory Director
Info-Tech Research
IT leaders are increasingly turning to automation to prevent burnout and deliver faster, higher-quality service. With 58% of IT teams spending weeks or even months on routine tasks, no-code automation offers a transformative solution. Whether it’s onboarding employees, resetting passwords, or updating Active Directory, there are numerous opportunities to reduce the drain on IT teams. Are you ready to free up valuable time for your service desk?
Join us for an insightful webinar with Info-Tech Research Advisory Director, Sandi Conrad as she dives into a comprehensive playbook for radically automating service desk tasks:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
As IT leaders embrace automation and AI, the potential applications are vast – from streamlining workflows to enhancing end-user support.
Join us for a discussion on the evolving landscape of IT Service Desks. We’ll explore key topics such as the shift-left approach, the rise of Conversational AI, and the impact of automation on IT resource management.
Speakers
Richard Calkins
Director of IT
City of Ft. Myers
Bill Kleyman
Digital Solutions Strategist
As IT leaders embrace automation and AI, the applications are endless – from streamlined workflow to expedited end-user support.
Join us as we discuss these topics with Richard Calkins, Director of Information Technology at the City of Fort Myers, and technology enthusiast Bill Kleyman.
Richard Calkins, a seasoned technology leader with over 25 years of experience, will share insights from his work in advancing the City of Fort Myers’ technological infrastructure. Bill Kleyman brings a wealth of experience in enterprise technology—adding a unique perspective to the conversation.
From the initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving. We’ll explore:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
IT leaders are striving to alleviate IT team resource drain through IT Service Management (ITSM) modernization. By extending ITSM across the enterprise and incorporating automation, these leaders can optimize their teams by minimizing inefficiencies and manual tasks.
Join us for an insightful webinar where we will explore how you can make Enterprise Service Management (ESM) a reality. Learn how these no-code ITSM/ESM platforms are transforming team operations and empowering departments to quickly adopt, deploy and manage their service management solutions effectively!
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Sean McSpaden
Senior Fellow
Center for Digital Government
State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.
Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.
Here’s what’s in store:
Speakers
Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives
In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.
Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.
Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:
Speakers
Sandi Conrad
Principal Advisory Director
Info-Tech Research Group
Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?
Find out how you can overcome IT service delivery obstacles and supercharge your IT Service Management.
Speakers
Ralph Boethling
ITS Senior Programs Mgr.
San Francisco Health Plan
With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management. From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance.
Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.
Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption.
Speakers
Abigail Ferguson
Customer Success Manager
City of Madison IT
Jon Rike
Chief Information Officer
City of Dayton
Join for a discussion with Abigail Ferguson, Customer Success Manager for the City of Madison and Jon Rike, CIO for the City of Dayton, as they share their journeys.
Speakers
Bill Kleyman
Digital Solutions Strategist
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
