Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.
Speakers
Bill Kleyman
Digital Solutions Strategist
Andrew Graf
Chief Product Officer
TeamDynamix
As we look ahead to 2025, IT leaders are increasingly focused on extending IT Service Management (ITSM) across the enterprise to reduce resource drain and automate IT service operations. Enterprise Service Management (ESM) plays a crucial role in this transformation.
We’re thrilled to have digital solutions strategist Bill Kleyman joining us for this session. With over 15 years of experience in enterprise technology, Bill brings invaluable insights to the table.
In this session, we will explore the essential steps to building a future-ready ESM strategy using no-code platforms, empowering your organization to deploy solutions quickly and efficiently.
Be a part of the discussion and learn how you can build a scalable, effective ESM strategy and lead your organization to success in 2025.
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Alicia Van Maanen
Sr. Solutions Engineer
TeamDynamix
TeamDynamix iPaaS: No-code Data Integration & Automation can help you get started quickly with automating processes like onboarding and password resets.
Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid, Twilio and more. Attend the live webinar & iPaaS demo to see automation take off!
Speakers
Doug Rupp
Lead IT Project Manager
Faith Regional Health Services
Emily Krohn
Director of IT
Faith Regional Health Services
Andrew Graf
Chief Product Officer
TeamDynamix
In a recent market study conducted with InformationWeek, findings reveal that IT leaders are prioritizing ITSM modernization to reduce the strain on IT team resources. By unifying ITSM and PPM, these leaders can better allocate workloads across both tickets and projects, optimizing team efficiency. Key building blocks for modernizing IT services include adopting ITIL practices, increasing the use of automation, and enhancing reporting, dashboards, project intake, and governance to minimize resource drain. However, staffing and budget constraints remain key challenges, fueling the growing adoption of no-code platforms that integrate ITSM and PPM into a single solution.
Discover how no-code ITSM platforms are changing the IT Service Desk. From automating workflows to integrating systems across the enterprise, IT leaders are using no-code technology to accelerate process improvements and reduce the time spent on manual tasks. With a no-code platform, you can easily create workflows, forms, fields and even new applications for teams like HR and Facilities—without needing technical resources.
In this webinar, you’ll hear directly from Doug Rupp, Lead IT Project Manager, and Emily Krohn, Director of Information Technology, both from Faith Regional Health Services—one of the Top 20 Rural Community Hospitals nationwide.
Speakers
Jon Rike
CIO
City of Dayton
Lisa Faison
CIO
City of Goodyear
Andrew Graf
Chief Product Officer
TeamDynamix
Join our webinar with IT leaders from the City of Dayton and City of Goodyear as they share their journeys in modernizing IT service desks. Learn how they overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools. Discover how they are expanding these solutions to HR and Procurement and other groups, to achieve higher efficiency and better employee satisfaction.
Key Takeaways:
Speakers
Sandi Conrad
Principal Advisory Director
Info-Tech Research
Andrew Graf
Chief Product Officer
TeamDynamix
IT leaders are increasingly turning to automation to prevent burnout and deliver faster, higher-quality service. With 58% of IT teams spending weeks or even months on routine tasks, no-code automation offers a transformative solution. Whether it’s onboarding employees, resetting passwords, or updating Active Directory, there are numerous opportunities to reduce the drain on IT teams. Are you ready to free up valuable time for your service desk?
Join us for an insightful webinar with Info-Tech Research Advisory Director, Sandi Conrad as she dives into a comprehensive playbook for radically automating service desk tasks:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
As IT leaders embrace automation and AI, the potential applications are vast – from streamlining workflows to enhancing end-user support.
Join us for a discussion on the evolving landscape of IT Service Desks. We’ll explore key topics such as the shift-left approach, the rise of Conversational AI, and the impact of automation on IT resource management.
Speakers
Richard Calkins
Director of IT
City of Ft. Myers
Bill Kleyman
Digital Solutions Strategist
Andrew Graf
Chief Product Officer
TeamDynamix
As IT leaders embrace automation and AI, the applications are endless – from streamlined workflow to expedited end-user support.
Join us as we discuss these topics with Richard Calkins, Director of Information Technology at the City of Fort Myers, and technology enthusiast Bill Kleyman.
Richard Calkins, a seasoned technology leader with over 25 years of experience, will share insights from his work in advancing the City of Fort Myers’ technological infrastructure. Bill Kleyman brings a wealth of experience in enterprise technology—adding a unique perspective to the conversation.
From the initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving. We’ll explore:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Jennifer Chi
Principal Solutions Engineer
TeamDynamix
Virtual Event by InformationWeek and ITPro Today
Tired of traditional chat bots? Come see what all the fuss is about and we’ll show you a new way forward… and a new way to chat.
We understand that traditional chatbots fall short, and that is why we built Conversational AI based on the MS Natural Language Processor. With the insight of millions of IT ticket records, we can better match intent data and help you action the queries with an underlying integration & automation layer. TeamDynamix Conversational AI will help you take your IT Service to a new level.
Leverage the MS Natural Language Processor
Pre-loaded with IT Intent Data
Incorporate Forms, Integration & Workflow
Multi-channel chat with Live Agent Failover
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
IT leaders are striving to alleviate IT team resource drain through IT Service Management (ITSM) modernization. By extending ITSM across the enterprise and incorporating automation, these leaders can optimize their teams by minimizing inefficiencies and manual tasks.
Join us for an insightful webinar where we will explore how you can make Enterprise Service Management (ESM) a reality. Learn how these no-code ITSM/ESM platforms are transforming team operations and empowering departments to quickly adopt, deploy and manage their service management solutions effectively!
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Sean McSpaden
Senior Fellow
Center for Digital Government
State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.
Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.
Here’s what’s in store:
Speakers
Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives
Andrew Graf
Chief Product Officer
TeamDynamix
In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.
Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.
Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:
Speakers
Sandi Conrad
Principal Advisory Director
Info-Tech Research Group
Andrew Graf
Chief Product Officer
TeamDynamix
Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey? Join us to find out how you can overcome these obstacles and significantly improve your IT service delivery.
Speakers
Ralph Boethling
ITS Senior Programs Mgr.
San Francisco Health Plan
Andrew Graf
Chief Product Officer
TeamDynamix
With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management. From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance. Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption. Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.
Speakers
Abigail Ferguson
Customer Success Manager
City of Madison IT
Jon Rike
Chief Information Officer
City of Dayton
Andrew Graf
Chief Product Officer
TeamDynamix
From adopting ITIL to embracing automation, learn how IT leaders in the public sector are improving IT Service Desk outcomes. Join for a discussion with Abigail Ferguson, Customer Success Manager for Madison, Wisconsin, and Jon Rike, CIO for Dayton, Ohio, as they share their journeys.
A recent national survey conducted by the Center for Digital Government (CDG) among state and local government IT professionals revealed that only 38% of respondents have either adopted or are in the process of adopting the IT Infrastructure Library (ITIL) framework. The survey also highlights that government IT teams are still grappling with manual service desk tasks along with the mounting workloads and complexity of their current ITSM, compounded by staffing and budget constraints.
Speakers
Rachel Lockett
Pohlad Companies
Andrew Graf
Chief Product Officer
TeamDynamix
Extensive automation and the ability to frequently change strategies are critical to surviving and thriving in today’s hyper-competitive markets. In this virtual event, learn how automation technologies are evolving; how real organizations are using automation to find value and regroup to meet challenges; and where it can transform NetOps, SecOps, and business processes to win the enterprise hunger games.
Speakers
Bill Kleyman
Digital Solutions Strategist
Andrew Graf
Chief Product Officer
TeamDynamix
In a recent market study conducted with InformationWeek findings illustrate that IT leaders are looking to mitigate IT Team Resource Drain through ITSM Modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.
Key building blocks for Enterprise Service Modernization include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). Key challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true enterprise service management deployment.
Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities and Legal are able to quickly adopt, deploy and even administer the platform. From quickly building automations to creating integrations across enterprise systems, IT leaders are leveraging no-code platforms to expedite process improvements while reducing the time resources are spending on manual tasks. With a no-code platform, you can easily create new workflows, forms, fields and spin up new applications for various teams such as HR and Facilities – without the need for coding.
Speakers
Sandi Conrad
Principal Advisory Director
Info-Tech Research Group
Andrew Graf
Chief Product Officer
TeamDynamix
Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as Info-Tech Research Advisory Director, Sandi Conrad and TeamDynamix Chief Product Officer, Andrew Graf dive in and outline the playbook for how you can radically automate service desk tasks.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
