CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like
InformationWeek Report: State of Chatbots and Conversational AI
Back to Resources Resources Ebooks When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technology—conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution. Download PDF Expand Fullscreen You might […]
InformationWeek Report: State of Enterprise Service Management
Back to Resources Resources Ebooks InformationWeek has conducted a study to look at the state of Enterprise Service Management (ESM) – from key use cases to adoption and even challenges, this report allows you to benchmark your ESM journey against the broader market. Use this report to identify top areas for improvement and to build […]
InformationWeek Report: State of ITSM in Financial Services
Back to Resources Resources Ebooks 43% of IT leaders in financial services identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. […]
InformationWeek Report: State of ITSM in Manufacturing
Back to Resources Resources Ebooks 44% of IT leaders in manufacturing identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. Download […]
InformationWeek Report: State of ITSM in Accounting and Legal Services
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Accounting and Legal Services shows a high level of ITSM maturity, but a need for better self-service adoption, automation and more with digital transformation initiatives ranking as a top priority across industry IT leaders. Download PDF Expand Fullscreen You […]
InformationWeek Report: State of IT Service Management in Hospitality
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Hospitality shows IT leaders in the industry are most concerned with security, data management and integrity and a lack of IT resources and automation. Read on to see how the industry plans to address these concerns. Download PDF Expand […]
InformationWeek Report: State of IT Service Management in Retail
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Retail shows the industry as a whole remains very immature in their ITSM processes. Top concerns for retail IT leaders include security and compliance, data management and integrity and a lack of resources to address high ticket volumes. Download […]
TeamDynamix Takes Top Rankings in SoftwareReviews’ 2024 ITSM Quadrant
SoftwareReviews IT Service Management Vendor Rankings report highlights ease of administration, usability, vendor support, automation and no-code platform design as key differentiators. Columbus, OH – TeamDynamix, a leading provider of enterprise service management and automation software, has been named a Gold Medalist with top placement in the SoftwareReviews’ 2024 IT Service Management (ITSM) Data Quadrants for […]
Automate IT – A Playbook for Supercharging ITSM with Automation
View All Resources Resources Ebooks EBOOKS | Using automation can supercharge your IT Service Management and help reduce the number of manual tasks your IT help desk takes on – allowing them to focus on tasks that bring more business value. Read stories from TeamDynamix customers and see how automation is elevating their ITSM. Download […]