Supercharging ITSM with Automation

Supercharge with Automation

Supercharge IT Service Management with automation and integration to reduce the drain on IT resources and eliminate toil.  Automate on/offboarding, password resets, software provisioning and more.

supercharge ITSM with automation
Automated Workflows

Reduce Time Spent on Manual IT Tasks Like Onboarding

Stop wasting time on repetitive tasks like password resets, ticket triage, onboarding/offboarding and more with supercharged ITSM with automation. Using no-code automation and integration you can build workflows to automate mundane IT tasks and processes, freeing up your most valuable employees to work on high-value tasks that drive business improvements.

Reducing IT Resource Drain

A stunning 90 percent of IT organizations say manual tasks like password resets contribute directly to low employee morale and attrition. Retain your top IT talent by automating these processes and add back as much as 13 weeks to your busy team’s schedules. By automating these mundane, repetitive tasks you can not only reduce the drain on your IT resources but also drive innovation by freeing those employees up to work on higher-value tasks and projects.

IT is Overwhelmed

  • 58% say their IT team spends more than six-and-a-half work weeks annually fulfilling repetitive requests from the business
  • 90% of respondents say manual and repetitive IT tasks contribute to low morale and attrition in their organizations
  • 45% of IT teams spend more than five hours per week writing scripts for workflow and automation
  • 53% of IT teams manage 100 or more applications across their organizations
  • 60% of teams spend a whole financial quarter of people-hours working on internally developed scripts to manage systems and processes
  • 70% of respondents believe their scripts and APIs are not well documented and lack controls
gartner itsm quadrant
GARTNER IT SERVICE MANAGMENT

Voice of the Customer Quadrant

There is nothing quite so powerful as the voice of the customer which is why so many leverage the annual Gartner Voice of the Customer report for IT Service Management. A culmination of customer reviews over the past 18 months—this report offers a complete view of the ITSM marketplace.

With iPaaS, we’re automating tasks to take some of the things we do manually out of the hands of IT staff so they can be more efficient.

Barry Bowden

IT Service Desk Manager

Naphcare

What to Expect in the Report

In this market study, you’ll see stats that show IT is overwhelmed by repetitive work and it’s causing harm to the business. Learn how codeless automation tools can help to lessen the burden on IT, add more security and governance to operations and alleviate automation and integration backlogs.

  • 59% say their automation backlog is between 3-12 months
  • 48% say their integration request backlog is between 3-12 months
  • Tools like iPaaS (Integration Platform as a Service) reduce backlog
Powerful Integrations

Integrate and Automate with the Systems You Need

With TeamDynamix you can connect to the systems you use daily and easily build new connectors as you scale your technology with your business. With systems connected, and processes automated, you can increase your IT team’s efficiency and free them from repetitive manual work that can bog them down.

  • Use a library of pre-built connectors for fast and easy workflow building
  • Easily manage APIs and bring them into a centralized hub for better security and governance
  • Request new and custom connectors from the Connector Concierge
Integration Suite
Automate-IT-A-Playbook-for-Supercharging-ITSM-with-Automation

TeamDynamix ITSM with Automation

With the TeamDynamix platform, you can supercharge your IT Service Management with automation to reduce the time spent on manual IT service desk tasks, while also integrating your systems and processes for better workflow and efficiency. With codeless integration and automation, you can empower your tech-minded employees to automate tasks and harmonize the enterprise.

  • Get fast and easy workflow building with a codeless visual builder
  • Create dynamic customer forms and fields to reduce friction
  • Aggregate and harmonize data from multiple sources
TeamDynamix was founded in 2001 in Columbus Ohio

Empower Your Enterprise

Use integration and automation to harmonize your data and drive workflow across enterprise systems. With TeamDynamix you can eliminate resource drain, streamline processes and gain better security and governance over APIs, data and more. With codeless integration building you can reduce the time to build by up to 90%.

Grab-and-Go Connectors

Utilize the library of pre-build connectors for fast and easy workflow building.

Improve API Management

Gain visibility and control over API usage across the organization with a single integration hub.

Use Dynamic Forms

Leverage pre-filled data from back-end systems to push forms out through various channels.

Key Benefits of TeamDynamix

No-Code Automation

Low-Admin Burden

Powerful Integrations

onboarding automation service management
Automation Use Cases

Onboarding/Offboarding

One of the most critical and complex processes to automate is the onboarding or offboarding of employees. It often involves multiple departments including IT, human resources, the hiring manager’s department, facilities and more. And while complex, onboarding and offboarding can be the most impactful automations built.

  • Create an employee record in one system and use a workflow to automatically update all relevant systems
  • Automatically create tickets for departments to complete their respective tasks with custom forms, fields and workflow
  • Automate notifications for appropriate departments and automatically grant (or revoke) permissions

Password Resets, Name
Changes
and More

Reduce the toil in your department by automating the requests you see the most. From password resets and requests to change information in systems, to granting access to software—free your IT help desks from these tasks so they can focus on resolving more complex issues.

Password Resets & Name Changes

Using dynamic forms, you can automatically address password reset requests or requests like nam changes in your HR systems.

Software Provisioning

Automate requests for software and set approvals so the request can be automatically fulfilled when approved by the manager.

ipaas connected with automation enterprise

CUSTOMER STORY

Nutrabolt embraces service desk automation with flexible no-code platform.

ITSM tool

CUSTOMER STORY

BYU-Idaho automates on-boarding with no-code enterprise automation.

Enterprise-Service-Management-Key-Lessons-and-Best-Practices

CUSTOMER STORY

Festival Foods decreases admin overhead with agile no-code ITSM.

Festival Foods Outlines Key ITSM Evaluation Criteria

CUSTOMER STORY

Pima County deploys smart ITSM with no-code workflow automation.

Pima County Supercharges IT Service Management ITSM

CUSTOMER STORY

Naphcare adopts no-code ITSM for flexible workflow automation building.

healthcare ITSM automation

Which ITSM Vendor is Right for You? Get the Vendor Quadrant Report.

Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.

ITSM Quadrant Vendor Rankings Info-Tech Software Reviews
Prior to TeamDynamix, we didn’t have the ability to automate things and build workflows to do things that eliminate toil and redundancy for our employees.

Mark Hayes

IT Leader
Pima County, AZ

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