IT leaders in energy and utilities are seeking modern ITSM/ESM platforms with no-code integration and automation. Ready to do a tech refresh? Use the Info-Tech ITSM Vendor Comparison guide to review vendors.
TeamDynamix powers the energy and utilities community.
As IT leaders in energy and utilities seek to streamline operations, many are managing a complex stack of technology with bespoke integrations that can break. To help alleviate this issue, many are turning to enterprise no-code ITSM/ESM platforms that can manage everything from enterprise service requests to platform integration and workflow automation. By embracing more modern service management technology, CIOs in energy and utilities can reduce resource drain.
No-code ITSM/ESM platforms offer rapid deployment and flexible design.
With a complex ecosystem, energy and utilities benefit from an integration hub.
Quickly evolve and expand with custom forms, fields, workflows and integrations.
According to an InformationWeek market study, highly skilled IT workers spend much of their time on repetitive, mundane chores to either service their customers or tie together the growing ecosystem of apps and cloud services that support the business.
The data shows that 58% of organizations admit that their IT team spends more than five hours a week on repetitive requests from business stakeholders, and more than one in five say they’re averaging 10 or more hours per week doing these tasks. To help mitigate these issues, IT leaders in energy and utilities are turning to ITSM/ESM platforms that can connect enterprise systems and automate the mundane.
A quick calculation shows that an IT worker (or team) who spends 10 hours a week on these manual duties wastes more than one financial quarter every year chasing down the most tedious undertakings.
Not only is this draining corporate resources, but it also wears on the souls of the IT specialists who are called to their profession to innovate, not to do technical grunt work. The InformationWeek study linked this onslaught of repetitive work to IT employee satisfaction and the results weren’t pretty. Approximately 90% of respondents say manual and repetitive IT tasks contribute to low employee morale and attrition. So what can be automated?
No-code enterprise integration and automation are transforming how IT leaders in energy and utilities think about connectivity. By removing the friction, they can reduce IT team resource drain and deliver faster service to key stakeholders.
Onboarding and offboarding employees can be very manual tasks with a lot of touchpoints across different departments. As such, there’s a lot of room for error and lost tasks.
That’s why it’s one of the most popular tasks for groups implementing automation beyond just ITSM ticket assignments.
Embed a custom form to a portal for easy fast intake with dynamic fields and workflow
Connect to Workday, HRIS or other systems using a pre-built connector library
Easily get approvals and send notifications via email, SMS and Teams/Slack connectivity
Not only do energy and utility organizations need the technology to support ESM initiatives, but they also need the strategic vision and cross-functional buy-in to fully leverage that tech stack.
Right now, many organizations are still working on that. Among those organizations that can expand their ITSM capabilities outside of IT, 77% have at least started. However, more than a third of those folks are still only utilizing their platforms in one or two outside departments
A no-code platform makes it easy to quickly spin up new applications for HR, Legal, Facilities and more.
ESM adoption relies on the ability to create custom forms, fields, workflows and portals.
Having a single pane of glass allows us to prioritize our work better.
Jean Clark
IT Manager for Enterprise Services
Gainesville Utilities
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
SOLUTIONS FOR ENERGY & UTILITIES
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
