Beckers report uncovers a revolution in healthcare ITSM requirements with automation taking the front seat.
TeamDynamix powers a diverse customer community.
Healthcare IT teams are tasked with providing more services for increasingly complex systems, made even more difficult by resource constraints. And while adding in new technology can help, it needs to be strategic. IT leaders are turning to ITSM platforms with no-code automation with low admin overhead to alleviate the resource drain.
Attracting and retaining staff is a pervasive challenge for healthcare organizations. Identifying and using the right amount of automation can help them provide better patient care while retaining qualified staff.
No-code IT Service Management is enabling enterprise service automation.
Change the way we chat by incorporating natural language processing.
In a rapidly evolving environment, platforms need to be flexible and agile.
In the ITSM space, the concept of “shift left” speaks to optimizing processes and technologies to reduce cost and maximize resource value. In ITSM for healthcare, shifting left depends on automation as a critical capability for IT departments looking not only to maximize resource efficiency but also to reach service excellence.
Workflow automation enables self-service and speeds delivery, allowing more costly resources such as vendors and top software engineers to focus on higher-value work.
Larger healthcare organizations that have managed to diversify patient offerings and have thrived during the pandemic are now expanding and looking to acquire smaller healthcare providers and expand service delivery. Be prepared to integrate systems and processes.
When healthcare organizations adopt an enterprise-wide, no-code ITSM/ESM platform, some of the greatest gains are that the platform is agile – allowing for fast deployment to new groups like HR or legal. It can also be used to roll in a new team, even while maintaining separate portals and workflows – no-code is transforming how we operate.
One platform for IT, legal, facilities and other groups for a more unified employee experience with custom forms, fields and workflow.
Many healthcare organizations are composed of multiple hospitals – you can deploy multiple portals that feed into one centralized IT team.
A no-code ITSM/ESM platform not only simplifies the work of developers, reducing time spent on coding, but it also significantly expands the community of people who can build an integration and/or automation. For example, if a team has four developers focused on integrations and automations, they can use a no-code platform to tackle these projects, and many will realize a 40% or 50% gain in productivity.
That’s a force multiplier. But even more powerful is if you have 15 people who are now able to build integrations and automation – resources that previously could not do this work. In that case, the team has been amplified to transform the business for no additional headcount.
A modern ITSM platform enables streamlined support workflows and enterprise integrations — cutting out extraneous and manual steps, and improving handoffs. The outcome is faster service delivery, reduced IT team resource drain and a reduced integration backlog.
An InformationWeek study reveals that over 50% of IT resources are spending between two and three months per year of work time on tasks that could be automated.
By using no-code integration and automation with ITSM these tasks can be eliminated. Automation has the potential to boost efficiency and productivity — helping to speed issue resolution while giving back time to allocate to more strategic work.
Stop spinning wheels on mundane repetitive tasks that can be automated
Go from weeks or days to minutes with a fully automated on/off-boarding process
Integrate with enterprise systems and create automation to reduce time spent on AD updates
With conversational AI, a natural language processing (NLP) engine can incorporate context into conversations to provide accurate and effective service. When this is paired with integration and automation tools, you can maximize customer satisfaction through the personalization of these conversations.
An NLP allows for more meaningful conversations and improved understanding – helping to drive better chat-level outcomes.
Do more than simply search your KB – with integration and automation you can use forms for intake and take action from the chat window.
The thing that shined for us was the self-service portal which could be highly customized.
Barry Bowden
IT Service Desk Manager
Naphcare
To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations.
CUSTOMER STORY
CUSTOMER STORY
CUSTOMER STORY
LaVonne Banks
Director, Enterprise Project Management
Kern Health Systems
Whether you are looking to level up an older ticketing platform, or you are considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors.
SOLUTIONS FOR HEALTHCARE
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
