As IT leaders in Higher Education contemplate an ITSM/ESM tech refresh, many are looking for no-code automation – use the Info-Tech ITSM Vendor Comparison Guide to identify your top evaluation criteria.
TeamDynamix for the Higher Education community.
In Higher Education, students, faculty and staff depend on the IT team to deliver fast, efficient service. And to do this, you need to be supported by a platform that can handle your unique requirements. When it comes to ITSM platforms – Higher Education is looking for flexible, agile solutions that require low admin overhead yet the ability to handle sophisticated automation and campus integration.
Higher Education IT service teams have unique challenges. Each year the team onboards new students at a rate that would make most IT teams collapse. Not only is the influx of new users dramatic, but most come with 5 of their own devices – and all want immediate connectivity.
Higher Education IT leaders seek no-code ITSM/ESM technology with low admin drain.
Self-service portals need to be accessible, easy to search and quick to resolution.
Quickly evolve and expand with easy to configure automation and integration.
IT Service Management (ITSM) for Higher Education is daunting at times – the influx of students, the high ticket volume, the diversity of devices and applications – it is complicated. This is why the help desk needs an ITIL-aligned platform that is easy to use, own, and operate.
By adopting no-code platforms, IT leaders in Higher Education can become more agile. They can quickly add a new form, field, or workflow – they can drive more self-service with better organization of the service catalog and with this, they can enjoy better ticket triage.
Today, CIOs in Higher Education are looking at the service desk through the lens of digital transformation. They are looking for areas to automate, and to integrate the ecosystem of campus-wide systems for better data management.
Higher Education is looking to digital transformation to help ease the burden of manual processing. For many, no-code has become the great enabler – helping to greatly reduce admin overhead and giving increased agility to IT teams.
What caught my eye was the no-code nature of the TeamDynamix platform.
Cid Cardoz
Director of End-user IT Services
Saint Louis University
Many platforms are never fully implemented because they are simply too cumbersome to configure and administer. At some point, the project team runs out of time, resources and budget and the platform hangs in a time capsule – never to be updated. Sound familiar?
These days will soon be a distant memory as CIOs in Higher Education migrate to no-code platforms that offer rapid time to value and agile infrastructure. As your requirements continue to evolve, the platform can adapt to your needs.
In Higher Education, it is all about the student experience. By offering a single portal that offers services across IT, financial aid, housing, dining, and more, IT teams can delight end-users and reduce IT resource drain.
What makes a good service portal? For many Higher Ed institutions, the service portal has become the face of One Stop Student Services. The thought process is not about how can IT reduce ticket volume, but rather, how can I streamline the student experience.
Rather than sending users one place for IT issues, another for financial aid inquiries, and yet another for housing questions – why not bring this all to one place? With a single portal, all teams across the campus can streamline interactions and reduce inefficiencies.
Kevin Cook
Application System Engineer
BYU-Idaho
According to a study by InformationWeek, the average IT person will spend 5-10 hours a week on manual, repetitive tasks or ‘toil’.
By leveraging no-code automation and an integration hub, many IT leaders are now able to reduce this time wasted—allocating resources instead to more strategic initiatives. What happens when we bring digital transformation to the IT Service Desk?
CIOs in Higher Education are focused on process improvement – looking for ways to deliver faster, better service and to do it efficiently, and effectively. Agile technology allows you to evolve.
Leverage an ITIL-aligned ITSM/ESM platform for improved controls – from better change management to root-cause analysis.
Custom dashboards for technicians, managers and execs allow you to track SLAs, project risk, ticket volume and root-cause analysis.
We are routing tickets directly to the team that is responsible.
Brooke Spires
Service Design Analyst
Elon University
One of the biggest perks of having your ITSM and PPM on the same platform is the visibility you get into all of the work being done across your organization. To achieve a single view to all work across the campus, not only is ESM a consideration but there is infinite value in having tickets and projects together in one view.
By managing tickets and projects together, technicians and team members can see all of their work in one place, and managers can view work across all work types and resources. From Incidents, Problems, Requests for Change, to Project Tasks—get one view of all work in a single, custom desktop.
Managing ITSM and PPM on a single platform enables better collaboration between IT teams and project managers, resulting in increased efficiency and productivity.
The integration of ITSM and PPM facilitates the flow of information between the two departments, ensuring that projects are aligned with business goals and IT services are delivered effectively.
Organizations to make better-informed decisions with all relevant information in one place
Control project intake and set priorities with all resources and work in one view
Optimize the use of resources and set realistic timelines with a centralized view of all work
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
Jason Dudley
AVP for Information Technology
Florida Southwestern State College
SOLUTIONS FOR HIGHER EDUCATION
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
