Solutions for
K-12 School Districts

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TeamDynamix is the perfect fit for K-12 Districts.

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K-12 IT Leaders Embrace No-Code ITSM with Automation

K-12 Districts are under pressure to manage an increasingly more difficult cybersecurity landscape while being resource-constrained. As a result, areas like the IT service desk are often overwhelmed—between managing tickets, loaner programs and equipment replacement requests, the team is often spinning their wheels trying to keep up.

To help alleviate these issues, many K-12 districts are turning to no-code ITSM platforms that offer automation to help manage things like password resets, on/off-boarding, software provisioning and more.

Rapid Time to Value

K-12 districts seek ITSM platforms that are easy to configure and deploy.

Delight Everyone

Self-service is critical – the portal needs to be accessible and easy to navigate .

Stay Ahead

Quickly evolve and expand enterprise service to facilities, HR and other groups.

TeamDynamix ITSM and Ticketing for K-12

Top Technology Trends Impacting K-12 Districts

K-12 education is going through unprecedented disruptions and challenges. In K-12 schools and districts, technology has traditionally been seen as secondary to the primary focus of education. This is a challenge for IT departments because they must compete with better-funded industries for skilled staff while still protecting their schools against the same cyber threats.

 

Moreover, technology is becoming increasingly important to the delivery of education and changing the way IT works with its stakeholders. There are uncertainties about transforming the digital business to adopt rapidly changing technologies.

 
As CIOs in K-12 work through these challenges, many are thinking about how they deploy going forward. There is an eye toward highly agile solutions that offer low admin burden yet can be easily adapted to evolve with the pace of change.

Reducing IT Team Drain with Automation and Integration

An InformationWeek study has revealed that IT teams are spending 2-3 months a year (5-10 hours per week) on mundane, repetitive tasks that can be automated. In K-12 districts there is a finite number of resources, and many of these resources are being deployed for cybersecurity, there is simply no time to waste on ‘toil’ that can be automated.

From password resets to on/off-boarding, software provisioning to user/group permission updates—much of this work is consuming valuable hours that would be better spent on tech upgrades.

ITSM for K-12 Districts, automation, no-code

ITSM with Automation is Changing K-12 District Service

When you consider all of the time being spent on manual processing, it is no surprise that IT leaders in K-12 are keen to automate as much as possible, especially when it comes to IT Service Management (ITSM).  However, until recently this meant that they would need to allocate developers to lengthy projects that would consume all available hours.  Now there is a new way forward thanks to no-code platforms that allow for easy workflow building, district-wide system integration and automation—all without any coding.

Let automation take off

  • Automate password resets and user/group permission updates
  • Integrate student systems with classroom technology
  • Aggregate data from multiple sources to one ‘golden record’
  • Create multi-step workflows to automate on/off-boarding
  • Expedite software provisioning with automation and integration

Adopt an ITIL-Aligned ITSM/ESM Platform for
Better Productivity

By adopting the ITIL framework, many CIOs in K-12 are able to reduce the volume of tickets, decrease response time, and improve both technician and client satisfaction.

Change Management

Reduce ticket volume and improve team collaboration with ITIL-aligned change management.

Asset Management

Get all of the information in one place with a single platform for tickets and assets.

We’ve made it easy for end-users to find what they are looking for.

Justin Michaud 

Senior IT Program Manager

Matanuska-Susitna K-12 District

Ease of Use Drives Improved Self-Service

Part of that “customer-focused” mindset is investing in self-service. K-12 districts can use a self-service portal and knowledge base to allow users to resolve many of their own IT issues—such as resetting their network password.

enterprise integration and automation with iPaaS

Go Beyond IT with Enterprise Service Management

For K-12 districts, collaboration and end-user service are everything.  For this reason, many IT leaders are adopting service management platforms that can be easily expanded beyond IT to other groups like facilities, media services, catering and human resources.

ITSM / ESM expansion no code enterprise service management

Making ESM a Reality

With a no-code ITSM/ESM platform, K-12 Districts can seamlessly and incrementally expand service management to other departments using the same tooling as ITSM, maximizing the ROI and minimizing the ramp-up time.

 

By aligning and integrating service management practices across different departments, organizations can use ESM to achieve greater efficiency and improved employee experience. Fundamentally, ESM helps organizations to break down silos and encourage collaboration between teams, which is essential in the fast-paced, interconnected world of digital business.

Easy to Administer

ESM platforms must be easy to administer so that various groups can manage their own portal content, forms, fields and workflows.

Custom Dashboards

Custom dashboards have distinct views for each team. This allows HR or facilities to quickly see the information relevant to their teams.

Segregated Assets

An ESM platform needs to offer segregated assets  so that a team such as facilities can view their assets separately from the IT group.

Which ITSM Vendor is Right for You? Get the Vendor Quadrant Report.

Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.

ITSM Quadrant Vendor Rankings Info-Tech Software Reviews

CUSTOMER STORY

Alaska K-12 district reduces ticket resolution times.

TeamDynamix ITSM and Ticketing for K-12

CUSTOMER STORY

City of Buffalo automates manual tasks for faster, better IT service.

CUSTOMER STORY

Gainesville Utilities embraces automation and enterprise integration.

Energy Utilities ITSM

CUSTOMER STORY

Pima County deploys smart ITSM with no-code workflow automation.

Pima County Supercharges IT Service Management ITSM

CUSTOMER STORY

Oklahoma City embraces self-service with flexible portal design.

City of Oklahoma Loves ITSM Adoption

Having the ability to measure success helps the district’s IT department reduce request response times.

Justin Michaud 

Senior IT Program Manager

Matanuska-Susitna K-12 District

SOLUTIONS FOR K-12 DISTRICTS

TeamDynamix Unified No-code Platform

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.

ITSM Automation

ESM

Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.

iPaaS

Let automation take off with no-code enterprise integration and workflow.  Embrace digital transformation.

Chat

Change the way you chat with conversational AI – natural language processing with automation.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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TeamDynamix awards & accolades.

G2 Higher Performer
InfoTech Emotional Footprint
Gartner ITSM quadrant customer choice
InfoTech Quadrant
G2 Best Support

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