UND Offers Better, Faster IT Service with AI Chatbot
Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]
A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk
Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]
FSU Takes IT Self-Service to the Next Level With Conversational AI
Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]
NEOMED Masters Change Management
View All Resources Resources Customer Stories NEOMED Masters Change Management with No-code ITSM Improved Change Management Changes are linked automatically to the calendar for team visibility. Assets Tied to Tickets Ability to manage assets, tickets, projects and change requests on one platform. Automated Loader Program Automatically manage laptop loaners in a centralized repository. Download Now […]
FSCC Improves Project Outcomes and Tracking
View All Resources Resources Customer Stories Florida Southwestern Improves Project Outcomes and Service Improved Project Outcomes With all work in one place, the team can improve project outcomes. 60% Increase in Projects With a system in place, the team increased project capacity by 60%. Creating Transparency Dashboards allow for stakeholders to easily track project status […]
U of South Dakota Optimizes Knowledge Base
View All Resources Resources Customer Stories University of South Dakota Improves Knowledge Base 18% Reduced Resolution Time As the knowledge base grew, technicians reduced resolution time. One Stop Student Services A single portal was deployed for students to quickly access information. Knowledge-Centered Service By embracing KCS as a practice, the team saw performance gains. Download […]
BYU-Idaho Automates Onboarding and More
View All Resources Resources Customer Stories BYU-Idaho Automates Onboarding, Financial Aid Process with iPaaS Automate Onboarding Automate onboarding to take days out of the process with iPaaS. Automate Financial Aid Awards Automate financial award processing and notification to students. Reduced Admin Drain No-code integration and automation is reducing admin costs. Download Now Industry: Higher EducationTop […]
CO School of Mines Integrates Systems
View All Resources Resources Customer Stories CO School of Mines Integrates Campus Systems with iPaaS Integrate Campus Systems A library of connectors to integrate campus systems without coding. Reduce Manual Processing Automate the capture of ID device data and send to the ITSM platform. Endless Use Cases Easily build automation with integrations using a visual […]