Top of Quadrant IT Service Management software. No-code ITSM software ranked high for rapid time to value, low admin overhead and automation.
Get up and running quickly on a no-code, highly-configurable platform.
Take the fight out of technology with a platform built to work for everyone.
Quickly evolve and expand with custom forms, fields, workflows and integrations.
TeamDynamix IT Service Management (ITSM) is aligned with the ITIL framework offering out-of-the-box full ITIL support. TeamDynamix allows for proper hierarchies with Service Request, Major Incident, Incident, Problem, Change and Release work classifications. Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows.
TeamDynamix IT Service Management (ITSM) makes gathering and maintaining asset and CI data easy with asset discovery services. Assets can be created in the system via the out-of-the-box discovery solution or imported from another platform with SCCM, JAMF, Kaseya or other discovery solutions. Your team will have everything they need to stay on top of replacement costs, refresh cycles, contract renewals and more with a unified view of asset data.
There are a few ways you can bolster your online portal and help drive adoption and sustainable usage. Using a no-code IT Service Management platform, you can build a stellar portal with a highly searchable knowledge base so that your customers are happy and eager to self-serve. Easily crowd-source KB content and allow users to get help, submit tickets or take action with an integration and automation layer.
Supercharge your IT Service Management Platform with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, and more. Build out enterprise workflows and automation between systems or leverage conversational AI – all on a no-code platform. Create dynamic forms—custom designed with your colors and branding, fields and workflows.
IT leaders report that their teams spend 5-10 hours weekly on manual, repetitive tasks. Not only does this drain valuable resource time, but it can also cause errors and delays in response times. TeamDynamix brings enterprise integration and workflow to your IT Service Management Platform by creating workflows and integrations between your common applications.
TeamDynamix ITSM provides excellent value and it is both user and admin-friendly.
Director Operations
Gartner Review – Biotech Industry
Put the Power in the Hands of Your End-Users with a meaningful chatbot with Multi-channel conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening will change how you communicate. With a natural language processor, pre-loaded intent data, an integration hub and a visual, drag-and-drop conversation builder, this is not your traditional chatbot! Take your ITSM Platform to new levels with conversational AI.
The TeamDynamix ITSM platform incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visible. Change schedules and history can be easily viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single platform to organize and manage plans, execution and communication.
Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, or you can convert tickets to a project or project request as needed. Use the powerful workflow engine built into the TeamDynamix ITSM Platform to establish schedules, change calendars and notifications ensuring that your team works better together.
Identify issues before they become big problems, support key stakeholders, identify trends and get the data you need to communicate the value of IT. Share IT Service Management dashboards with key stakeholders, publish dashboards externally and integrate with third-party data tools. Highly configurable role-based dashboards can be pushed to users and, once signed in, they can customize their dashboards to their needs. Improve ITSM Platform outcomes.
Visualize work, manage resources, balance workloads and gain better control by bringing IT Service Management together with Project Portfolio Management (PPM). A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Gain a better way to work together. Quickly convert tickets to projects or create a ticket from a project—one platform, one view. Engage in resource capacity planning for better team outcomes.
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
CUSTOMER STORY
CUSTOMER STORY
OUR SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Brendan Lesinski
Enterprise Systems Engineer
MarketLab
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
