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Does your ITSM Platform work? We can help you find the right solution to help supercharge ITSM with a no-code platform built to evolve with your team. From ticket triage to Gen-AI information retrieval to AI-driven automation, we have you covered.
Download the ITSM Platform Vendor Rankings >>
Get up and running quickly on a no-code, highly-configurable ITSM Platform.
Take the fight out of technology with an ITSM platform built to work for everyone.
Quickly evolve your ITSM platform with custom forms, fields, workflows and integrations.
Finding the right ITSM platform can be daunting. Many times the evaluation team will miss critical elements that can sneak up on you later—such as system admin overhead and ease of expansion for enterprise service management. Use this report to find the right solution for you and your team.
Ease of system administration
Enterprise workflow and automation
Alignment to ITIL (incident/problem, assets, change)
Multi-channel chat across IT, HR, Facilities and other groups
Integration with enterprise systems (CRM, ERP, AD, Teams/Slack)
TeamDynamix ITSM platform provides excellent value and it is both user and admin-friendly.
Director Operations
Gartner Review – Biotech Industry
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
Data shows 58% of organizations admit that their IT team spends more than five hours a week on repetitive requests from business stakeholders, and more than one in five say they’re averaging 10 or more hours per week doing these tasks. These are routine requests like onboarding users, name changes, department changes and software provisioning. Modernizing ITSM platforms is a critical step toward improved efficiency – if teams are spending time on mundane, manual tasks then this requires deeper inspection.
However, many teams are challenged because either their ITSM platform cannot leverage true automation OR it is simply too cumbersome and too costly to engage consultants or deploy developers to build out the functionality – this is why no-code ITSM platforms are the way forward for true enterprise automation.
ITSM platforms that offer codeless automation and integration are a great way to automate and integrate systems across an organization and reduce the toil.
TeamDynamix offers an integration hub or layer that centralizes all integrations into one place with a library of connectors to common systems such as Workday, Oracle, your IT Service Management (ITSM) platform, Salesforce, the Active Directory, Azure and hundreds more—as well as any APIs.
With all systems connected and data points now secured in one spot, end-users can leverage the platform to move data, transform data, and build out automation and workflows using a visual flow builder that can be triggered from a field change, form fill or any number of actions.
There is nothing quite so powerful as the voice of the customer which is why so many leverage the annual Gartner Voice of the Customer report for IT Service Management. A culmination of customer reviews over the past 18 months—this report offers a complete view of the ITSM marketplace.
Using conversational AI increases chatbot user adoption by 50 percent.
State of Chatbots and Conversational AI Market Study
InformationWeek
TeamDynamix Conversational AI offers a full spectrum of functionality – allow end-users and technicians to conduct deep searches with Gen-AI powered retrieval… use AI to determine workflows and automation right from a chat window or MS Teams / Slack – integrate with the full enterprise ecosystem including HR, Finance and more.
Choosing the right ITSM platform is critical for organizations looking to streamline IT operations, improve service delivery, and drive efficiency across the enterprise. A truly flexible, no-code ITSM platform that simplifies administration while empowering IT teams with AI-driven automation and Gen-AI-powered chat can help you modernize the IT service desk.
Many traditional ITSM platforms require extensive customization or costly development resources, while no-code enables organizations to configure and deploy workflows rapidly, ensuring IT teams can focus on delivering exceptional service rather than managing a complex tool.
Additionally, ITSM platforms that can extends beyond IT service management, supporting enterprise service management (ESM) are able to unify service delivery across HR, Facilities, and other departments. This allows organizations to break down silos and create a more cohesive, efficient service experience across the entire enterprise.
A key focus for any ITSM platform is technician productivity. With TeamDynamix, the platform’s intuitive design and AI-driven automation features significantly reduce manual workload, allowing IT teams to resolve incidents faster and proactively address problems before they escalate. This can have a big impact on system outcomes.
With capabilities such as workflow automation, AI-powered ticket summary, and Gen-AI chat for enhanced self-service, technicians can spend more time on high-value initiatives rather than routine tasks.
When looking for a new ITSM platform, consider the ability to reduce admin overhead with a no-code configuration model.
OUR SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change and self-service.
Manage service requests and projects across your organization with no coding or scripting.
Enterprise integration and workflow are made easy with Integration Platform as a Service.
Change the way you chat with Conversational AI, built on a market-leading machine learning platform.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Brendan Lesinski
Enterprise Systems Engineer
MarketLab
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
