In recent years, the IT department at Palm Beach State College has successfully improved operations and efficiency. In this article featured in EdScoop, Kenneth Libutti, Chief Information Officer at Palm Beach State College, describes how they established “one platform, one campus, one approach” to deliver better quality and faster service.
By Kenneth Libutti, Chief Information Officer, Palm Beach State College
As a chief information officer at Palm Beach State College, and as CIO at a different college before that, I understood why people thought of information technology departments not as “I-T” but as “N-O” — the Department of NO.
It’s what people expected to hear from us.
“No, we can’t do that.”
“No, I have no idea when it will be done.”
“No, I’m not sure why it’s taking so long.”
But thanks to a new approach and some new tools, I’m starting to spell it K-N-O-W. And I think we should think of it accordingly.
After all, if we’re in the information business, we should have it and we should be able to share it. When you think about it, sharing information is the core competency of information technology. Or at least it should be. And at Palm Beach State, that’s what we’re making it.
We started by bringing in TeamDynamix, an experienced IT, project and workforce management partner who understands the unique dynamics of higher education institutions. Together we built a plan and a custom system that is transforming IT and project management into a premier self-help, self-solve platform and efficiency engine for our entire campus.