People, Processes, Technology the Keys to Digital Transformation Success in Financial Services
In a recent survey conducted by TeamDynamix in partnership with InformationWeek, 45 percent of financial services companies say they struggle with moderately low to very low ITSM maturity. In addition, 43 percent of those surveyed said their top challenge in ITSM is excessive manual processing or insufficient automation. In fact, 60 percent of respondents said […]
San Francisco Health Plan Transforms IT with Smart Service
Back to Resources Resources Customer Stories San Francisco Health Plan Transforms IT Operations Smart Service Management San Francisco Health Plan supercharged its service management with automation and integration to reduce the drain on IT resources and eliminate toil. With this ‘smart service management,’ the organization has automated onboarding, offboarding and account provisioning. Better Collaboration With […]
How to Find A Good PPM Tool
As IT leaders and PMOs, project management is a part of everyday life. The flagship projects are the ones that most people within an organization tend to hear about – the ones that are led by IT and managed through a project management office (PMO). They use formal approaches like Agile or Waterfall and are […]
5 Ways to Improve IT Service Management
IT organizations everywhere are facing similar challenges – budget constraints, limited resources and increased demand for IT services. These bandwidth issues, rising requests and the ongoing use of disparate systems result in gaps in service and end-user dissatisfaction. So how can you fix it? To start, you want to look at your IT Service Management (ITSM) […]
Massimo Zanetti Adopts Flexible No-Code ITSM
Back to Resources Resources Customer Stories Massimo Zanetti Fuels IT Productivity with Flexible ITSM Platform 200% Faster Resolution Built-in automation expedites ticket routing for faster resoultion. Increased Productivity Technicians can see everything in one place for improved productivity. Dashboards Improve Visibility Easily create custom views for improved insights and team collaboration. Industry: Food & Beverage […]
City of Madison Combines ITSM and PPM
View All Resources Resources Customer Stories City of Madison Combines ITSM and PPM for a Single View No-code ITSM and PPM The no-code platform design makes it easy to configure and scale. One View of all Work With ITSM and PPM together, you can get one view of tickets and projects. Self-Service Realized The self-service […]
Frontwave Credit Union – Digital First IT Service
View All Resources Resources Customer Stories Frontwave Credit Union Adopts a ‘Digital First’ Strategy for IT Service Optimizing Internal Process The aim is to ‘remove the friction’ by optimizing internal processes. Streamline Service Delivery Leveraging a no-code ITSM platform, the team can easily configure workflow. Projects and Tickets Together By bringing ITSM and PPM together, […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]
FSCC Improves Project Outcomes and Tracking
View All Resources Resources Customer Stories Florida Southwestern Improves Project Outcomes and Service Improved Project Outcomes With all work in one place, the team can improve project outcomes. 60% Increase in Projects With a system in place, the team increased project capacity by 60%. Creating Transparency Dashboards allow for stakeholders to easily track project status […]
Sunnyvale Brings Tickets and Projects Together
View All Resources Resources Customer Stories Sunnyvale, CA Gains a Single View of Tickets, Projects and Assets Improved Visibility With tickets and projects together, you can see all work in one dashboard. White-glove Implementation Aided by a full-service implementation team, Sunnyvale was live quickly. Tickets and Assets Together A single platform to view all tickets, […]