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AI-driven automation meets chat. Did you know 76% of IT leaders surveyed say they are frustrated with chat? Change the way you chat with conversational AI. Get the Information Week report on Conversational AI.
Use AI-driven automation and gen AI without draining IT resources.
Expedite ticket resolution and deflect volume with AI resolution and automation.
Gen-AI supervised information retrieval and AI-driven automation modernize IT service.
Leveraging Microsoft Cognitive Services Conversational Language Understanding (CLU) technology, this market-leading NLP engine analyzes incoming text in real-time, extracting important information to match it with known intents.
With AI knowledge sets, your conversational AI chatbot can ingest existing organizational content to quickly spin up a new bot in minutes. The chatbot can pull from existing content within knowledge bases, websites and local files. Organizations can define what information is ingested, including information that requires authentication – the end result is an intelligent chatbot ready to help end users.
With enterprise bot orchestration, departmental sub-bots can intelligently interact and transfer conversations and knowledge between bots. Whether an end-user needs IT support, HR assistance or facilities help, the transfer of knowledge between bots, as well as intents and data, tailors the response from the bot’s knowledge or triggers automations accordingly. This unified approach ensures a seamless user experience while maintaining departmental expertise and control.
Action-based AI-driven conversations leverage enterprise system integration, automated workflows and dynamic forms. Benefit from a fully integrated platform and dynamic forms to help facilitate conversations and to pass data between the end-user and back-end systems.
TeamDynamix Conversational AI extends the out-of-the-box model by allowing clients to add conversational AI to any available conversation channel. Use predefined connectors for web chatbot, SMS/text, Slack, Microsoft Teams and social media.
TeamDynamix Conversational AI offers a library of importable real-use scenario training based on decades of ITSM experience, bringing immediate value to your organization. Set match confidence thresholds and manage exceptions.
Using conversational AI increases chatbot user adoption by 50 percent.
State of Chatbots and Conversational AI Market Study
InformationWeek
While chatbots have brought on a fair amount of frustration to both end-users and IT teams, Conversational AI is offering a new way to chat. Learn how conversational AI is leveraging AI for natural language processing to improve how we interpret end-user inquiries.
OUR SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Deborah Rojas
Chief Information Officer
Charter Oak Financial
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
