Visualize work, manage resources, balance workloads and gain better control by bringing IT Service Management together with Project Portfolio Management. A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Gain a better way to work together. Quickly convert tickets to projects or create a ticket from a project.
Bring tickets and projects together for a single view of work and resources. When tickets related to releases and changes or solutions to problems require significant effort they can evolve into projects. With one platform for ITSM and PPM all work, resources and timelines are in a single view so everyone can work better, together—one platform, one view.
Most IT service desk technicians work on tickets but also have project-related tasks. And not every ticket that comes in stays as a ticket, many become projects. With ITSM and PPM together on one platform so you can better manage all your resources and work. Imagine one dashboard with all your tickets, SLAs, project tasks, project risk alerts and more—ready for you to take action.
Depending upon your needs, you can create complex plans for advanced project managers or simple task lists for more basic needs. The key is a portfolio-driven approach. Optimize resources against multiple projects and tickets, manage project request intake, governance and scoring using a variety of project methods including waterfall, KANBAN, Agile, card wall and task lists.
With a powerful and intuitive resource capacity planner, managers can visualize the impact of both project and non-project work on resource availability while considering the schedule impact of currently scheduled work. Bring project tasks and tickets (incidents, problems, changes, service requests) together into one view. Reduce team drain with better planning.
We can see the tickets being worked on and the projects to allocate resources appropriately.
Hema Nekkanti
Project Management Office Manager
City of Sunnyvale, CA
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Drive self-service adoption with a custom portal and easy to search KB.
A new way to chat – a multi-channel platform with NLP and automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Get control of project intake and improve team collaboration with PPM.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
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