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Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, or you can convert tickets to a project or project request as needed. Use the powerful workflow engine built into TeamDynamix to establish schedules, change calendars and notifications ensuring that your team works better together.
The last thing an organization wants is costly, unexpected downtime following a tech update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions. ITIL-aligned release management helps keep your production environment running smoothly. Gain control of release schedules and improve communication with end users using a standard process.
Tickets can be associated to a release ticket with deployment dates. Associated children tickets (e.g., change, problem) can be tracked under the release ticket and converted to tasks on projects. Release ticket task templates can be created to automate the creation of release tasks. These tasks can include predecessor and dependent-related tasks that can be scheduled directly via the ticket for ultimate flexibility.
Utilize powerful workflows to send alerts to the release manager as service interruptions are tracked and worked on within a ticket. A release manager can reference the change management module at any time. When the issue is resolved, notifications and updates (multi-channel) can be cascaded down from the original ticket. Bulk actions are also available without associating tickets.
A parent problem, change or release ticket can be associated with multiple related tickets and RFCs can be promoted to release, allowing technicians to keep all applicable parties informed. Technicians can see and open the problem ticket related to the outage on their dashboard. You can easily create and link individual incidents, and notifications can be posted across multiple channels.
We wanted a system that could be self-sufficient and act like an added member of our team.
Keyon Farrier
Service Desk Manager
Legacy Supply Chain Services
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Drive self-service adoption with a custom portal and easy to search KB.
A new way to chat – a multi-channel platform with NLP and automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Get control of project intake and improve team collaboration with PPM.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
