Covenant HealthCare Brings ITSM and PPM Together
View All Resources Resources Customer Stories Covenant Healthcare Brings ITSM and PPM Together in One View Dashboards Give Insights In one view the CIO can see tickets, SLA alerts, project risks and key KPIs. Lower Admin Overhead Ability to manage the platform without dedicating multiple resources. Faster Response Time With everything in one view, technicians […]
Low Project Management Maturity Is Costing Your Company
Companies and organizations, no matter how big or small, can vary in project management and IT Service Management maturity. Even large, well-established companies can find themselves suffering from immature processes and workflows. In fact, a market study by ProjectManagement.com found that 42.6 percent of companies surveyed were worried that their organizations were operating at a low maturity level. The […]
Avoid the Heavy Cost of Low Project Management Maturity
“Stop being so immature!” might have been something you were told as a kid. And while you likely rolled your eyes and muttered “whatever…” under your breath at the time, you probably didn’t realize that immaturity can still be an issue in your professional life—except we’re not talking about cracking jokes during meetings or pranking […]
Project Intake and the Impact on IT Resources
Does this sound familiar? You are walking into the elevator or standing in the company café and next thing you know – you have a new project! This is so common and what happens over time is that projects pop up in meetings, in emails and even in IT Tickets. The next thing you know, the […]
The Benefits of Using One Platform for ITSM and PPM
For organizations looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT service management (ITSM) and project management (PPM) you can better understand your resource capacity and plan accordingly. […]
Kern Health Improves Project Visibility
View All Resources Resources Customer Stories Kern Health Systems Improves Project Visibility and Tracking Project Visibility A centralized system with a portfolio approach improves project visibility. Time Tracking Improved With a centralized repository, team members can easily track time. Reduced Budget Drain Improved project governance and risk tracking decreases budget drain. Download Now Industry: HealthcarePrevious […]
What to Do When IT Ticket Volume Is Out of Control: Lessons from Florida Southwestern State College
Like many IT departments, when the pandemic hit in early 2020 the IT department at Florida Southwester State College was flooded with requests from students, faculty and staff. From students needing technology to complete virtual learning, to faculty and staff having issues with Zoom – the IT staff was overwhelmed with requests but set up […]
When the PMO Gets Better Visibility to Resources
All too often, the PMO cannot appropriately manage projects, schedules, and resources because of missing information. For many, resource availability is not truly visible because their time is split across project work and other duties – primarily IT Service delivery. So as a project manager, you may think you have open capacity on your team […]
What is Project Portfolio Management Software?
Most of us have used things like spreadsheets, index cards, sticky notes (or maybe even napkins…) to organize project tasks, especially in our personal lives. But when projects grow into something larger and more complex than those methods can easily support, and especially when these projects are intended to deliver some type of benefit to […]
K-12 Districts Face New Challenges In 2020
Lack of Resources in K-12 Districts Grow As districts range in size and scope one thing has remained a constant for K-12 Districts, they are being tasked to do more with less. This increase in responsibility has led to the adoption of self-service knowledge bases. Roughly 7 out of every 10 districts surveyed stated that […]