What is Conversational AI?
You likely are painfully aware of chat, chat bots and chat augmented help desks – but you may not yet have heard of Conversational AI. So, what is Conversational AI? Interest in Artificial Intelligence (AI) has boomed as people (and businesses) look to find ways to supplement their lives and reduce their toil whether at […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
IT Spending Expected to Grow in 2024 Thanks to AI
According to Gartner, worldwide IT spending is projected to total $5.1 trillion in 2023 – that’s an eight percent increase compared to 2023 spending. So what’s driving this uptick in spending? AI and automation – though not as much as you’d think. “In 2023 and 2024, very little IT spending will be tied to GenAI,” John-David […]
The Future of Self-Service is Conversational AI Chat
In the realm of IT support, a revolution is underway. Forward-thinking companies are turning to conversational AI chatbots to transform their self-service portals. The result? A more efficient, user-friendly and cost-effective system that drives down ticket volumes and improves the overall customer experience. The Advantages of Conversational AI Over Traditional Chat Conversational AI chatbots are intelligent […]
The Keys to Improving Your IT Chatbot Success
As interest in AI in IT grows, there’s still a lot of skepticism around the use of chatbots. And this skepticism is well deserved. A recent market study from CIO.com found that nearly 76 percent of chatbot customers report user frustration with existing solutions. That’s a HUGE number. So how can the chat experience be improved? Conversational […]
5 Benefits of Using AI Chatbots on Self-Service Portals
Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]