Future proof your investment in work management technology with an enterprise service management platform that offers no-code integration and automation. Evolve and adapt with the pace of change.
Stay Ahead with No-Code
Future-proofing IT investment helps enterprises stay ahead of the pace of change. Among the many pressures keeping IT managers up at night is the need to keep systems current with needs and expectations. Platforms that are cumbersome or complex to change can quickly become more of a hindrance than a help—draining critical resources.
This means you do not need an army of technical resources to adapt, expand or modify the platform to meet your changing needs. If you want to deploy to a new department or build a new workflow or add a new service—all can be done with minimal effort. From enterprise automation to the use of AI, our platform offers you the ability to quickly evolve with the enterprise.
There is nothing quite so powerful as the voice of the customer which is why so many leverage the annual Gartner Voice of the Customer report for IT Service Management. A culmination of customer reviews over the past 18 months—this report offers a complete view of the ITSM marketplace.
Customers are looking for ease of administration, enterprise capabilities, better self-service and improved reporting. Use this report to gain a unique perspective on the market—looking across functionality, ease of ownership, and service delivery capacity for each vendor.
The platform’s no-code design allows IT staff to customize the software easily.”
Brandon McNeely
IT Infrastructure and Support Manager
Great Eastern Resort
IT teams are spending weeks, even months of people-hours on scut work. With no-code automation, you can get rid of these manual tasks and empower your IT service desk to work on higher priority tasks that drive business value.
Across all industries, highly skilled IT workers spend much of their time on repetitive, mundane tasks to either service their customers, or to tie together the growing ecosystem of apps and cloud services procured by their organization to support the business. With no-code automation, you can automate these tasks and leverage integration.
According to an InformationWeek market study, IT teams are being drained by systems that require heavy administration.
The TeamDynamix IT Service Management (ITSM) platform is aligned to the ITIL framework offering out-of-the-box full ITIL support. While some organizations have fully embraced this framework, others are just starting their journey. That is why we offer flexible adoption—you can take on as much or as little as you want and you can evolve usage easily without heavy admin overhead.
With ITIL change management you can improve service desk efficiencies and better your customer satisfaction. If you neglect change management, your ticket volume can explode. With the right ITSM tool in place, you can manage incidents, problems, changes, service requests and projects helping you build a foundation for ITIL.
TeamDynamix incorporates CMDB-related functionality to service asset and configuration management, so assets and CIs are affiliated and visible. Change schedules and history can be viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single platform to organize and manage plans, execution and communication.
TeamDynamix makes gathering and maintaining asset and CI data easy with asset discovery services. Create assets in the system via the out-of-the-box discovery solution or import with SCCM, JAMF, Kaseya or other discovery solutions. View assets linked to tickets along with replacement costs, refresh cycles, contract renewals and more.
For many organizations, the IT team needs to manage assets including laptops, monitors and other IT equipment. However, if you’re using the solution for enterprise service management, you can easily separate and manage assets for facilities, marketing, HR or any other area. This means that you will be able to view and manage IT equipment separately from other assets (like desks or chairs).
CMDB functionality is incorporated with service asset and configuration management application(s) with the ability to create relationships.
Easily separate and manage assets for facilities, marketing, HR or any other area for enterprise service. View and manage IT equipment separately from other assets.
Technicians can plan for changes and better communicate; view CI configuration history, impact maps and blackout or maintenance windows on dashboards.
TeamDynamix supports Configuration Items (CIs) as well as configuration management and asset management, which is more focused on traditional hardware or software asset management.
Reduce Admin Overhead
Adopt ITIL at Your Pace
Automate Everything
Bringing ITSM and PPM together on one platform can help you balance workloads and manage resources. A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Quickly convert tickets to projects or create a ticket from a project. Technicians and other IT team members will have a custom workspace to view all assigned items.
When it’s easy to create reports and dashboards, you can create better visibility and gain valuable insights that allow you to identify issues before they become problems, see key trends and get the data you need to communicate the value of IT. Track your service desk KPIs with configurable dashboards, drag-and-drop widgets and drill-down reports. Easily configure a personal workspace to view everything from tickets to SLAs, RFC, project risk and more.
Create customized dashboards for key stakeholders with the ability to schedule report delivery.
Technicians love the ability to configure their own views with all work in one place.
CUSTOMER STORY
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
Investing in tools that allow our employees to engage in meaningful work is important to us.”
Mark Hayes
Pima County, AZ
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
