Extend service management principles beyond IT and
make the world of work flow across the enterprise.
Enterprise Service Management (ESM) is a comprehensive approach to the delivery of services that helps enterprises achieve their goals and objectives. It focuses on streamlining service delivery, reducing costs, improving customer satisfaction and helping the enterprise become more agile. It is based on ITSM best practices, including ITIL.
When you use ESM, you can empower all departments to use self-service portals, automation, integration and more. They get all the benefits IT has with ITSM, but customized to their department’s specific needs. This can result in improved processes, better visibility into business systems, improved collaboration across departments, faster response times and more.
As you contemplate how to effectively roll-out ESM, this report will offer insights and benchmarks that can be useful in your planning.
The drudgery of working through repetitive tasks doesn’t exist just in IT.
Mark Hayes
IT Leader
Pima County, AZ
This study examined ESM adoption rates, stakeholder sentiments about ESM usage, the most common departments leveraging ESM platforms and the limitations that can stand in the way of ESM success.
Without a formal request process in place, departments may rely on emails, phone calls, messages or even hallway chats as their intake “process.” Without a formal process in place using ESM there’s an opportunity for things to get lost including accountability, visibility, clarity and paths toward improvement. ESM addresses these gaps and fosters better collaboration.
Quickly deploy Enterprise Service Management throughout your entire business without using up IT resources. Because TeamDynamix ESM is no-code, you can quickly spin up customized portals, add custom forms, fields, workflows and integrations without having to rely on IT resources to help. Invest in ESM that works for your business.
Go beyond IT with service management for HR, facilities, finance and more on one unified platform tailored to your business needs. From IT to HR, marketing to operations and beyond—synchronize your business with ESM.
You can further optimize departmental processes by integrating the ESM platform to backend systems for HR, Marketing and Facilities. You can automate workflows, reduce redundant data entry and deliver a more unified experience to employees.
Use a single portal for all intake, maintain a knowledge base for fast information sharing and improve resource drain with better tracking.
Use a single portal for everything from on/offboarding, name and address changes, leave of absense requests, project dashboards and information sharing.
Create custom forms for purchase orders, contract intake, invoice matching and assign workflows with integration to back-end systems.
Easy to Spin Up New Portals
Customized to Each Group
Integrate to the Ecosystem
When you use ESM as part of your digital transformation strategy there are numerous benefits. ESM can synchronize and empower business units across your organization to be more organized and efficient in their service delivery whether in HR, finance, operations or another department.
Without an ESM solution, businesses face several challenges that can hinder growth. When departments and technology exist within silos there can be gaps in communication, redundant work being done and wasted resources on projects. ESM can help alleviate these challenges and more like:
A lack of integration and standard of processes across departments can negatively affect productivity and efficiency.
Inefficient service delivery mechanisms can damage the customer experience, impacting brand reputation and loyalty.
CUSTOMER STORY
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
Adam Dunn
Program Manager
Casino Arizona and Talking Stick Resort
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
