Easy-to-use ITSM dashboards and reporting to view service requests, SLAs, project risk and more in a configurable desktop. When measuring IT Service Management (ITSM) effectiveness, dashboards and reports provide the key metrics you need to make confident decisions. Highly configurable and easy to use. One view of all areas, from Service Desk KPIs to change requests, project risk and SLAs.
Identify issues before they become big problems, support key stakeholders, identify trends and get the data you need to communicate the value of IT. Share ITSM dashboards with key stakeholders, publish externally, and integrate with third-party data tools. Highly configurable role-based dashboards and reporting offer a single view across tickets and projects.
TeamDynamix offers highly configurable role-based, real-time ITSM dashboards and reporting. Easily create and push dashboards to your end-users which they can then customize to fit their needs. For example, someone in leadership can have a dashboard with their team tickets and project work. Dashboards can also be published to provide information to public users (across tickets and projects).
TeamDynamix is loaded with out-of-the-box ITSM reporting to help you measure quality and performance. The report builder also enables anyone to build or modify the reports and dashboards they need in order to make confident, data-driven decisions. From basic ticket information to more intricate change management, SLA reporting and all project and team work—you get the data you need, fast.
Our out-of-the-box custom ITSM report builder offers you the ability to schedule report delivery. You can even leverage our workflow and automation features to create intricate responses and trigger notifications. For example, you can set up notifications to trigger for SLA violations, project risk notifications, approval completion, new project requests, on/offboarding requests and more.
The dashboards are the coolest thing in TeamDynamix, I enjoy creating them.
Hema Nekkanti
Project Management Office Manager
City of Sunnyvale, CA
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Drive self-service adoption with a custom portal and easy to search KB.
A new way to chat – a multi-channel platform with NLP and automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Get control of project intake and improve team collaboration with PPM.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
